Hebden Bridge Group Practice, Hebden Bridge: patient reviews and CQC rating
Hebden Bridge Group Practice is a GP practice in Hebden Bridge with 18,633 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 11.9 full-time-equivalent qualified GPs, or 1,563 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hebden Bridge Group Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 52%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
77% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (78%). 91 patients answered the survey (response rate 32%).
| Survey question | Hebden Bridge Group Practice | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 77% | 53% | 57% |
| Easy to contact via the website | 52% | 54% | 58% |
| Easy to contact via the NHS App | 72% | 52% | 54% |
| Reception team helpful | 94% | 84% | 85% |
| Last contact good | 90% | 70% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 94% | 87% | 87% |
| Treated with care and concern | 95% | 85% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 731 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hebden Bridge Group Practice is Good, published in January 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,633 patients were registered at Hebden Bridge Group Practice in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 11.9 full-time-equivalent qualified GPs, there are 1,563 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 6.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 9.7 |
| August 2024 | 10.4 | 12.5 |
| August 2025 | 8.9 | 8.9 |
| August 2026 | 11.9 | 13.0 |
From June 2026 to August 2026 the practice recorded 11,363 appointments a month, or 610 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 35% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hebden Bridge Group Practice | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 610 | 579 | 510 |
| Face to face | 82% | 66% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), palliative or supportive care needs (1.2% against 0.6%) and cancer (5.6% against 3.8%). The practice's patients live in areas with an average deprivation score of 20.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Palliative care | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Hebden Bridge Group Practice, Valley Medical Centre, Valley Road, Hebden Bridge, HX7 7BZ. Phone: 01422 415777. Website: www.hbgp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Todmorden Group Practice | 6.3 km | 70% |
| Station Road Surgery | 7.8 km | 61% |
| Keighley Road Surgery | 7.8 km | 47% |
| The Plane Trees Group Practice | 7.8 km | 83% |
| Spring Hall Medical Practice | 8.2 km | 58% |
- Todmorden Group Practice (70% overall experience good)
How do patients rate Hebden Bridge Group Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Hebden Bridge Group Practice as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Hebden Bridge Group Practice?
18,633 patients were registered in September 2026, up 0.0% on a year earlier.
What is Hebden Bridge Group Practice's CQC rating?
Good overall, published in January 2016.
How many GPs does Hebden Bridge Group Practice have?
11.9 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,563 patients per GP against 2,171 across England.
Are appointments at Hebden Bridge Group Practice face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hebden Bridge Group Practice's phone number?
01422 415777.