The Quintin Medical Practice, Hailsham: patient reviews and CQC rating
The Quintin Medical Practice is a GP practice in Hailsham with 14,027 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 7.4 full-time-equivalent qualified GPs, or 1,889 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Quintin Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 72%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 38%, below the England figure of 54%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 3 practices in Hailsham with 50 or more responses. 72% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (85%). 108 patients answered the survey (response rate 31%).
| Survey question | The Quintin Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 72% | 55% | 57% |
| Easy to contact via the website | 56% | 59% | 58% |
| Easy to contact via the NHS App | 38% | 54% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 80% | 70% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 85% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 535 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Quintin Medical Practice is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,027 patients were registered at The Quintin Medical Practice in September 2026, up 5.2% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 1,889 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 7.6 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 4.1 |
| August 2024 | 5.5 | 6.6 |
| August 2025 | 5.8 | 7.3 |
| August 2026 | 7.4 | 9.6 |
From June 2026 to August 2026 the practice recorded 6,045 appointments a month, or 431 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 37% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Quintin Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 431 | 521 | 510 |
| Face to face | 88% | 58% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), dementia (1.3% against 0.8%) and atrial fibrillation (3.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 16.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.8% | 14.3% |
| High blood pressure | All ages | 17.1% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
The Quintin Medical Practice, The Quintin Medical Centre, Hawkswood Road, Hailsham, BN27 1UG. Phone: 01323 845669. Website: www.quintinmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bridgeside Surgery | 1.8 km | 61% |
| Herstmonceux Integrative Health Centre | 4.0 km | 71% |
| Downlands Medical Centre | 6.2 km | 68% |
| Manor Park Medical Centre | 6.6 km | 60% |
| Stone Cross Surgery | 7.0 km | 73% |
- Bridgeside Surgery (61% overall experience good)
How do patients rate The Quintin Medical Practice?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Quintin Medical Practice as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at The Quintin Medical Practice?
14,027 patients were registered in September 2026, up 5.2% on a year earlier.
What is The Quintin Medical Practice's CQC rating?
Good overall, published in October 2017.
How many GPs does The Quintin Medical Practice have?
7.4 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,889 patients per GP against 2,171 across England.
Are appointments at The Quintin Medical Practice face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Quintin Medical Practice's phone number?
01323 845669.