Herstmonceux Integrative Health Centre, Hailsham: patient reviews and CQC rating
Herstmonceux Integrative Health Centre is a GP practice in Hailsham with 5,905 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). It has 2.5 full-time-equivalent qualified GPs, or 2,356 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Herstmonceux Integrative Health Centre
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 2nd of the 3 practices in Hailsham with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (87%). 112 patients answered the survey (response rate 32%).
| Survey question | Herstmonceux Integrative Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 71% | 78% | 77% |
| Easy to contact by phone | 46% | 55% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 55% | 70% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 84% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 146 responses rated the practice good or very good (England: 92%).
5,905 patients were registered at Herstmonceux Integrative Health Centre in September 2026, up 2.2% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,356 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.9 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 4,450 appointments a month, or 754 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 59% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Herstmonceux Integrative Health Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 754 | 521 | 510 |
| Face to face | 47% | 58% | 63% |
| Same day as booked | 59% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), atrial fibrillation (3.7% against 2.2%) and chronic kidney disease (7.4% against 4.6%). It has a lower share for a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 16.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Cancer | All ages | 5.8% | 3.8% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Herstmonceux Integrative Health Centre, Hailsham Road, Herstmonceux, Hailsham, BN27 4JX. Phone: 01323 833535. Website: www.hmxihc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Quintin Medical Practice | 4.0 km | 77% |
| Bridgeside Surgery | 5.1 km | 61% |
| Stone Cross Surgery | 8.1 km | 73% |
| Downlands Medical Centre | 8.8 km | 68% |
| Manor Park Medical Centre | 9.2 km | 60% |
- Bird-In-Eye Surgery (81% overall experience good)
- Buxted Medical Centre (63% overall experience good)
- Heathfield Surgery (77% overall experience good)
- The Meads Medical Centre (82% overall experience good)
How do patients rate Herstmonceux Integrative Health Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Herstmonceux Integrative Health Centre as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Herstmonceux Integrative Health Centre?
5,905 patients were registered in September 2026, up 2.2% on a year earlier.
How many GPs does Herstmonceux Integrative Health Centre have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,356 patients per GP against 2,171 across England.
Are appointments at Herstmonceux Integrative Health Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Herstmonceux Integrative Health Centre's phone number?
01323 833535.