Bird-In-Eye Surgery, Uckfield: patient reviews and CQC rating
Bird-In-Eye Surgery is a GP practice in Uckfield with 7,690 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 2.7 full-time-equivalent qualified GPs, or 2,884 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bird-In-Eye Surgery
Its best result against England is the share who described their last contact with the practice as good: 81%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 3 practices in Uckfield with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (87%). 127 patients answered the survey (response rate 40%).
| Survey question | Bird-In-Eye Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 81% | 78% | 77% |
| Easy to contact by phone | 55% | 55% | 57% |
| Easy to contact via the website | 36% | 59% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 57% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 33 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bird-In-Eye Surgery is Good, published in July 2021. All 5 key questions are rated Good. It held the same rating in the report before (May 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,690 patients were registered at Bird-In-Eye Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 2,884 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.5 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 3,352 appointments a month, or 436 per 1,000 registered patients (England: 510). 95% were face to face (England: 63%). 18% took place on the day they were booked and 45% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Bird-In-Eye Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 436 | 521 | 510 |
| Face to face | 95% | 58% | 63% |
| Same day as booked | 18% | 45% | 45% |
| More than 28 days after booking | 45% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and chronic kidney disease (2.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 10.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Learning disability | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Bird-In-Eye Surgery, Uckfield Community Hospital, Framfield Road, Uckfield, TN22 5AW. Phone: 01825 763196. Website: www.birdineyesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Meads Medical Centre | 1.1 km | 82% |
| Buxted Medical Centre | 3.2 km | 63% |
| Heathfield Surgery | 6.3 km | 77% |
| The Brook Health Centre | 10.8 km | 66% |
| The Saxonbury House Surgery | 11.0 km | 70% |
- Buxted Medical Centre (63% overall experience good)
- Heathfield Surgery (77% overall experience good)
- Herstmonceux Integrative Health Centre (71% overall experience good)
- The Meads Medical Centre (82% overall experience good)
How do patients rate Bird-In-Eye Surgery?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Bird-In-Eye Surgery as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Bird-In-Eye Surgery?
7,690 patients were registered in September 2026, down 1.4% on a year earlier.
What is Bird-In-Eye Surgery's CQC rating?
Good overall, published in July 2021.
How many GPs does Bird-In-Eye Surgery have?
2.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,884 patients per GP against 2,171 across England.
Are appointments at Bird-In-Eye Surgery face to face?
95% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bird-In-Eye Surgery's phone number?
01825 763196.