Bridgeside Surgery, Hailsham: patient reviews and CQC rating
Bridgeside Surgery is a GP practice in Hailsham with 6,892 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 2.0 full-time-equivalent qualified GPs, or 3,401 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bridgeside Surgery
Its result closest to England is the share who found the reception and administrative team helpful: 83%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 22%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 3rd of the 3 practices in Hailsham with 50 or more responses. 22% found it easy to get through by phone (England: 57%). The overall experience result is 13 points lower than in 2025 (74%). 92 patients answered the survey (response rate 30%).
| Survey question | Bridgeside Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 61% | 78% | 77% |
| Easy to contact by phone | 22% | 55% | 57% |
| Easy to contact via the website | 39% | 59% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 45% | 73% | 73% |
| Wait for appointment about right | 58% | 70% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 77% | 88% | 86% |
| Confidence and trust in the clinician | 82% | 94% | 93% |
| Needs met | 79% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 122 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bridgeside Surgery is Good, published in January 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,892 patients were registered at Bridgeside Surgery in September 2026, up 3.0% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,401 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.4 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 3,173 appointments a month, or 460 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 27% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bridgeside Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 460 | 521 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.8% against 4.6%), peripheral arterial disease (0.9% against 0.6%) and dementia (1.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.9% | 14.3% |
| High blood pressure | All ages | 18.8% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.8% | 4.6% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.7% | 74.9% |
97% of the practice's patients live in the BN27 postcode district. 100% live in Wealden, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| BN27 | 6,737 | 97% |
Bridgeside Surgery, 1 Western Road, Hailsham, BN27 3DG. Phone: 01323 441234. Website: www.bridgesidesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Quintin Medical Practice | 1.8 km | 77% |
| Downlands Medical Centre | 4.4 km | 68% |
| Manor Park Medical Centre | 4.8 km | 60% |
| Herstmonceux Integrative Health Centre | 5.1 km | 71% |
| Stone Cross Surgery | 5.5 km | 73% |
- The Quintin Medical Practice (77% overall experience good)
How do patients rate Bridgeside Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Bridgeside Surgery as good, below the England figure of 77%. 22% found it easy to get through by phone.
How many patients are registered at Bridgeside Surgery?
6,892 patients were registered in September 2026, up 3.0% on a year earlier.
What is Bridgeside Surgery's CQC rating?
Good overall, published in January 2020.
How many GPs does Bridgeside Surgery have?
2.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,401 patients per GP against 2,171 across England.
Are appointments at Bridgeside Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bridgeside Surgery's phone number?
01323 441234.