Kingsholm Surgery, Gloucester: patient reviews and CQC rating
Kingsholm Surgery is a GP practice in Gloucester with 4,350 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 2.2 full-time-equivalent qualified GPs, or 1,942 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingsholm Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 62%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 13th of the 14 practices in Gloucester with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (79%). 122 patients answered the survey (response rate 26%).
| Survey question | Kingsholm Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 69% | 81% | 77% |
| Easy to contact by phone | 62% | 62% | 57% |
| Easy to contact via the website | 32% | 60% | 58% |
| Easy to contact via the NHS App | 46% | 56% | 54% |
| Reception team helpful | 86% | 89% | 85% |
| Last contact good | 69% | 76% | 73% |
| Wait for appointment about right | 65% | 66% | 69% |
| Listened to well | 84% | 90% | 87% |
| Treated with care and concern | 76% | 89% | 86% |
| Confidence and trust in the clinician | 88% | 95% | 93% |
| Needs met | 82% | 93% | 90% |
CQC's overall rating for Kingsholm Surgery is Good, published in April 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,350 patients were registered at Kingsholm Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 1,942 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 0.8 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 1.8 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 2,444 appointments a month, or 562 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 42% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Kingsholm Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 562 | 574 | 510 |
| Face to face | 70% | 64% | 63% |
| Same day as booked | 42% | 42% | 45% |
| More than 28 days after booking | 10% | 11% | 5% |
| Did not attend | 7% | 3% | 4% |
Compared with England, the practice has a lower share of patients for cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 29.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.3 years for women and 74.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.0% | 74.9% |
Kingsholm Surgery, Alvin Street, Gloucester, GL1 3EN. Phone: 01452 522902. Website: www.kingsholmsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Severnside Medical Practice | 0.9 km | 76% |
| Gloucester Health Access Centre | 0.9 km | 68% |
| The Homeless Healthcare Team | 0.9 km | -9700% |
| Aspen Medical Practice | 0.9 km | 75% |
| Partners in Health | 1.6 km | 78% |
- Gloucester Health Access Centre (68% overall experience good)
- Partners in Health (78% overall experience good)
- Severnside Medical Practice (76% overall experience good)
How do patients rate Kingsholm Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Kingsholm Surgery as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Kingsholm Surgery?
4,350 patients were registered in September 2026, down 2.0% on a year earlier.
What is Kingsholm Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Kingsholm Surgery have?
2.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,942 patients per GP against 2,171 across England.
Are appointments at Kingsholm Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingsholm Surgery's phone number?
01452 522902.