Severnside Medical Practice, Gloucester: patient reviews and CQC rating
Severnside Medical Practice is a GP practice in Gloucester with 9,985 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 4.1 full-time-equivalent qualified GPs, or 2,431 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Severnside Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 8th of the 14 practices in Gloucester with 50 or more responses. 40% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (74%). 104 patients answered the survey (response rate 22%).
| Survey question | Severnside Medical Practice | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 76% | 81% | 77% |
| Easy to contact by phone | 40% | 62% | 57% |
| Easy to contact via the website | 48% | 60% | 58% |
| Easy to contact via the NHS App | 63% | 56% | 54% |
| Reception team helpful | 90% | 89% | 85% |
| Last contact good | 72% | 76% | 73% |
| Wait for appointment about right | 65% | 66% | 69% |
| Listened to well | 93% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 96% | 95% | 93% |
| Needs met | 91% | 93% | 90% |
CQC's overall rating for Severnside Medical Practice is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,985 patients were registered at Severnside Medical Practice in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,431 patients per GP, more than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 2.8 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 5.1 |
| August 2024 | 4.7 | 6.4 |
| August 2025 | 4.7 | 5.4 |
| August 2026 | 4.1 | 6.7 |
From June 2026 to August 2026 the practice recorded 4,447 appointments a month, or 445 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 44% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Severnside Medical Practice | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 445 | 574 | 510 |
| Face to face | 59% | 64% | 63% |
| Same day as booked | 44% | 42% | 45% |
| More than 28 days after booking | 15% | 11% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), COPD (3.0% against 1.9%) and serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.4% against 1.2%), cancer (2.7% against 3.8%) and atrial fibrillation (1.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 34.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.7% | 14.3% |
| High blood pressure | All ages | 13.7% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Cancer | All ages | 2.7% | 3.8% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Learning disability | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 40.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.0% | 74.9% |
Severnside Medical Practice, Quayside House, Quay Street, Gloucester, GL1 2TZ. Phone: 01452 891110.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Gloucester Health Access Centre | 0.0 km | 68% |
| The Homeless Healthcare Team | 0.8 km | -9700% |
| Kingsholm Surgery | 0.9 km | 69% |
| Partners in Health | 1.6 km | 78% |
| Rosebank Health | 1.6 km | 71% |
- Gloucester Health Access Centre (68% overall experience good)
- Kingsholm Surgery (69% overall experience good)
- Partners in Health (78% overall experience good)
How do patients rate Severnside Medical Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Severnside Medical Practice as good, against 77% across England. 40% found it easy to get through by phone.
How many patients are registered at Severnside Medical Practice?
9,985 patients were registered in September 2026, down 0.2% on a year earlier.
What is Severnside Medical Practice's CQC rating?
Good overall, published in July 2018.
How many GPs does Severnside Medical Practice have?
4.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,431 patients per GP against 2,171 across England.
Are appointments at Severnside Medical Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Severnside Medical Practice's phone number?
01452 891110.