Partners in Health, Gloucester: patient reviews and CQC rating
Partners in Health is a GP practice in Gloucester with 11,752 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 5.4 full-time-equivalent qualified GPs, or 2,187 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Partners in Health
Its best result against England is the share who said they were treated with care and concern: 91%, against 86% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 14 practices in Gloucester with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (65%). 103 patients answered the survey (response rate 25%).
| Survey question | Partners in Health | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 78% | 81% | 77% |
| Easy to contact by phone | 55% | 62% | 57% |
| Easy to contact via the website | 55% | 60% | 58% |
| Easy to contact via the NHS App | 54% | 56% | 54% |
| Reception team helpful | 88% | 89% | 85% |
| Last contact good | 66% | 76% | 73% |
| Wait for appointment about right | 55% | 66% | 69% |
| Listened to well | 91% | 90% | 87% |
| Treated with care and concern | 91% | 89% | 86% |
| Confidence and trust in the clinician | 94% | 95% | 93% |
| Needs met | 94% | 93% | 90% |
In the Friends and Family Test for July 2026, 93% of 273 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Partners in Health is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,752 patients were registered at Partners in Health in September 2026, down 3.5% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,187 patients per GP, close to the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 4.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 4.4 | 4.4 |
| August 2025 | 4.1 | 5.2 |
| August 2026 | 5.4 | 7.3 |
From June 2026 to August 2026 the practice recorded 4,655 appointments a month, or 396 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 30% took place on the day they were booked and 24% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Partners in Health | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 396 | 574 | 510 |
| Face to face | 73% | 64% | 63% |
| Same day as booked | 30% | 42% | 45% |
| More than 28 days after booking | 24% | 11% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (2.9% against 1.9%), asthma (8.6% against 6.6%) and chronic kidney disease (5.8% against 4.6%). It has a lower share for osteoporosis (0.5% against 1.2%), serious mental illness (0.7% against 1.0%) and depression (10.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 20.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.5 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
Partners in Health, Pavilion Family Doctors, 153a Stroud Road, Gloucester, GL1 5JJ. Phone: 01452 385555.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rosebank Health | 0.1 km | 71% |
| The Homeless Healthcare Team | 0.8 km | -9700% |
| Severnside Medical Practice | 1.6 km | 76% |
| Gloucester Health Access Centre | 1.6 km | 68% |
| Kingsholm Surgery | 1.6 km | 69% |
- Gloucester Health Access Centre (68% overall experience good)
- Kingsholm Surgery (69% overall experience good)
- Severnside Medical Practice (76% overall experience good)
How do patients rate Partners in Health?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Partners in Health as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Partners in Health?
11,752 patients were registered in September 2026, down 3.5% on a year earlier.
What is Partners in Health's CQC rating?
Good overall, published in April 2016.
How many GPs does Partners in Health have?
5.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,187 patients per GP against 2,171 across England.
Are appointments at Partners in Health face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Partners in Health's phone number?
01452 385555.