Gloucester Health Access Centre, Gloucester: patient reviews and CQC rating
Gloucester Health Access Centre is a GP practice in Gloucester with 10,071 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 8.6 full-time-equivalent qualified GPs, or 1,173 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Gloucester Health Access Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 62%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 68%, against 77% across England. With 99 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 14th of the 14 practices in Gloucester with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (72%). 99 patients answered the survey (response rate 15%).
| Survey question | Gloucester Health Access Centre | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 68% | 81% | 77% |
| Easy to contact by phone | 52% | 62% | 57% |
| Easy to contact via the website | 58% | 60% | 58% |
| Easy to contact via the NHS App | 62% | 56% | 54% |
| Reception team helpful | 89% | 89% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 62% | 66% | 69% |
| Listened to well | 91% | 90% | 87% |
| Treated with care and concern | 87% | 89% | 86% |
| Confidence and trust in the clinician | 93% | 95% | 93% |
| Needs met | 86% | 93% | 90% |
CQC's overall rating for Gloucester Health Access Centre is Good, published in September 2023. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,071 patients were registered at Gloucester Health Access Centre in September 2026, up 0.6% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 8.6 full-time-equivalent qualified GPs, there are 1,173 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 7.5 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 7.4 |
| August 2024 | 8.2 | 9.1 |
| August 2025 | 7.3 | 8.4 |
| August 2026 | 8.6 | 8.6 |
From June 2026 to August 2026 the practice recorded 4,762 appointments a month, or 473 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 33% took place on the day they were booked and 21% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Gloucester Health Access Centre | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 473 | 574 | 510 |
| Face to face | 74% | 64% | 63% |
| Same day as booked | 33% | 42% | 45% |
| More than 28 days after booking | 21% | 11% | 5% |
| Did not attend | 9% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), serious mental illness (1.3% against 1.0%) and COPD (2.4% against 1.9%). It has a lower share for dementia (0.1% against 0.8%), heart failure (0.4% against 1.1%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 35.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.6% | 14.3% |
| High blood pressure | All ages | 10.0% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| COPD | All ages | 2.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Cancer | All ages | 1.3% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 48.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.4% | 74.9% |
Gloucester Health Access Centre, Quayside House, Quay Street, Gloucester, GL1 2TZ. Phone: 01452 389300.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Severnside Medical Practice | 0.0 km | 76% |
| The Homeless Healthcare Team | 0.8 km | -9700% |
| Kingsholm Surgery | 0.9 km | 69% |
| Partners in Health | 1.6 km | 78% |
| Rosebank Health | 1.6 km | 71% |
- Kingsholm Surgery (69% overall experience good)
- Partners in Health (78% overall experience good)
- Severnside Medical Practice (76% overall experience good)
How do patients rate Gloucester Health Access Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Gloucester Health Access Centre as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Gloucester Health Access Centre?
10,071 patients were registered in September 2026, up 0.6% on a year earlier.
What is Gloucester Health Access Centre's CQC rating?
Good overall, published in September 2023.
How many GPs does Gloucester Health Access Centre have?
8.6 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,173 patients per GP against 2,171 across England.
Are appointments at Gloucester Health Access Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Gloucester Health Access Centre's phone number?
01452 389300.