Hucclecote Surgery, Gloucester: patient reviews and CQC rating
Hucclecote Surgery is a GP practice in Gloucester with 8,939 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 3.8 full-time-equivalent qualified GPs, or 2,357 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hucclecote Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 61%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 11th of the 14 practices in Gloucester with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (75%). 102 patients answered the survey (response rate 34%).
| Survey question | Hucclecote Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 72% | 81% | 77% |
| Easy to contact by phone | 61% | 62% | 57% |
| Easy to contact via the website | 47% | 60% | 58% |
| Easy to contact via the NHS App | 52% | 56% | 54% |
| Reception team helpful | 87% | 89% | 85% |
| Last contact good | 77% | 76% | 73% |
| Wait for appointment about right | 56% | 66% | 69% |
| Listened to well | 88% | 90% | 87% |
| Treated with care and concern | 87% | 89% | 86% |
| Confidence and trust in the clinician | 92% | 95% | 93% |
| Needs met | 85% | 93% | 90% |
CQC's overall rating for Hucclecote Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,939 patients were registered at Hucclecote Surgery in September 2026, down 0.5% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,357 patients per GP, close to the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 3.1 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 5.3 |
| August 2024 | 4.2 | 6.3 |
| August 2025 | 4.2 | 5.7 |
| August 2026 | 3.8 | 5.9 |
From June 2026 to August 2026 the practice recorded 6,809 appointments a month, or 762 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 44% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Hucclecote Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 762 | 574 | 510 |
| Face to face | 59% | 64% | 63% |
| Same day as booked | 44% | 42% | 45% |
| More than 28 days after booking | 12% | 11% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.0% against 1.2%), chronic kidney disease (7.7% against 4.6%) and heart failure (1.8% against 1.1%). It has a lower share for depression (10.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 8.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.7% | 4.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Osteoporosis | 50+ yrs | 3.0% | 1.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Hucclecote Surgery, 5A Brookfield Road, Hucclecote, Gloucester, GL3 3HB. Phone: 01452 617295. Website: www.hucclecotesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hadwen Health | 1.9 km | 76% |
| Aspen Medical Practice | 2.4 km | 75% |
| Dr C A O Makanjuola and Partners | 2.4 km | 81% |
| Brockworth Surgery | 2.9 km | 85% |
| Churchdown Surgery | 3.2 km | 78% |
- Brockworth Surgery (85% overall experience good)
- Churchdown Surgery (78% overall experience good)
- Dr C A O Makanjuola and Partners (81% overall experience good)
- The Alney Practice (73% overall experience good)
How do patients rate Hucclecote Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Hucclecote Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Hucclecote Surgery?
8,939 patients were registered in September 2026, down 0.5% on a year earlier.
What is Hucclecote Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does Hucclecote Surgery have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,357 patients per GP against 2,171 across England.
Are appointments at Hucclecote Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hucclecote Surgery's phone number?
01452 617295.