Hadwen Health, Gloucester: patient reviews and CQC rating
Hadwen Health is a GP practice in Gloucester with 19,430 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 10.2 full-time-equivalent qualified GPs, or 1,897 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hadwen Health
Its best result against England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 48%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 7th of the 14 practices in Gloucester with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (79%). 123 patients answered the survey (response rate 34%).
| Survey question | Hadwen Health | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 76% | 81% | 77% |
| Easy to contact by phone | 48% | 62% | 57% |
| Easy to contact via the website | 52% | 60% | 58% |
| Easy to contact via the NHS App | 46% | 56% | 54% |
| Reception team helpful | 84% | 89% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 64% | 66% | 69% |
| Listened to well | 83% | 90% | 87% |
| Treated with care and concern | 82% | 89% | 86% |
| Confidence and trust in the clinician | 92% | 95% | 93% |
| Needs met | 90% | 93% | 90% |
In the Friends and Family Test for July 2026, 89% of 57 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hadwen Health is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,430 patients were registered at Hadwen Health in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 10.2 full-time-equivalent qualified GPs, there are 1,897 patients per GP, fewer than the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 7.8 nurses and 7.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.0 | 14.2 |
| August 2024 | 10.5 | 12.2 |
| August 2025 | 9.6 | 11.3 |
| August 2026 | 10.2 | 11.3 |
From June 2026 to August 2026 the practice recorded 9,420 appointments a month, or 485 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 32% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Hadwen Health | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 485 | 574 | 510 |
| Face to face | 58% | 64% | 63% |
| Same day as booked | 32% | 42% | 45% |
| More than 28 days after booking | 10% | 11% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.8% against 4.6%), a learning disability (0.8% against 0.6%) and epilepsy (1.0% against 0.8%). It has a lower share for osteoporosis (0.6% against 1.2%), serious mental illness (0.6% against 1.0%) and depression (9.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 43.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.0% | 74.9% |
Hadwen Health, Glevum Way Surgery, Abbeydale, Gloucester, GL4 4BL. Phone: 01452 529933. Website: www.hadwenhealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hucclecote Surgery | 1.9 km | 72% |
| Rosebank Health | 2.9 km | 71% |
| Partners in Health | 2.9 km | 78% |
| Aspen Medical Practice | 3.1 km | 75% |
| Brockworth Surgery | 3.3 km | 85% |
- Quedgeley Medical Centre (89% overall experience good)
How do patients rate Hadwen Health?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Hadwen Health as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Hadwen Health?
19,430 patients were registered in September 2026, down 0.1% on a year earlier.
What is Hadwen Health's CQC rating?
Good overall, published in September 2016.
How many GPs does Hadwen Health have?
10.2 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,897 patients per GP against 2,171 across England.
Are appointments at Hadwen Health face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hadwen Health's phone number?
01452 529933.