Faversham Medical Group, Faversham: patient reviews and CQC rating
Faversham Medical Group is a GP practice in Faversham with 32,215 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 6.3 full-time-equivalent qualified GPs, or 5,146 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Faversham Medical Group
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
45% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (70%). 120 patients answered the survey (response rate 33%).
| Survey question | Faversham Medical Group | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 45% | 48% | 57% |
| Easy to contact via the website | 54% | 52% | 58% |
| Easy to contact via the NHS App | 50% | 50% | 54% |
| Reception team helpful | 83% | 82% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 79% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Faversham Medical Group is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
32,215 patients were registered at Faversham Medical Group in September 2026, up 69.2% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 5,146 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.9 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 8.3 |
| August 2024 | 9.3 | 12.5 |
| August 2025 | 7.1 | 7.1 |
| August 2026 | 6.3 | 8.2 |
From June 2026 to August 2026 the practice recorded 9,307 appointments a month, or 289 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Faversham Medical Group | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 289 | 457 | 510 |
| Face to face | 77% | 62% | 63% |
| Same day as booked | 39% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.9% against 1.2%), a learning disability (1.1% against 0.6%) and depression (22.1% against 14.3%). It has a lower share for serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.1% | 14.3% |
| High blood pressure | All ages | 17.5% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Osteoporosis | 50+ yrs | 3.9% | 1.2% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Learning disability | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
Faversham Medical Group, Newton Road, Faversham, ME13 8FH. Phone: 01795 530777. Website: www.newtonplacesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Whitstable Medical Practice | 8.9 km | 86% |
| Dr Dale S Kinnersley & Partner | 10.4 km | 95% |
| The Chestnuts Surgery | 10.7 km | 64% |
| The Medic Care Surgery | 11.1 km | 59% |
| Memorial Medical Centre | 11.1 km | 76% |
How do patients rate Faversham Medical Group?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Faversham Medical Group as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Faversham Medical Group?
32,215 patients were registered in September 2026, up 69.2% on a year earlier.
What is Faversham Medical Group's CQC rating?
Good overall, published in December 2016.
How many GPs does Faversham Medical Group have?
6.3 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 5,146 patients per GP against 2,171 across England.
Are appointments at Faversham Medical Group face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Faversham Medical Group's phone number?
01795 530777.