Whitstable Medical Practice, Whitstable: patient reviews and CQC rating
Whitstable Medical Practice is a GP practice in Whitstable with 45,485 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2016. It has 22.2 full-time-equivalent qualified GPs, or 2,048 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Whitstable Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
70% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (89%). 186 patients answered the survey (response rate 38%).
| Survey question | Whitstable Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 86% | 73% | 77% |
| Easy to contact by phone | 70% | 48% | 57% |
| Easy to contact via the website | 64% | 52% | 58% |
| Easy to contact via the NHS App | 62% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 78% | 67% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 56 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Whitstable Medical Practice is Outstanding, published in April 2016. One key question is rated differently: Effective Good.
| Key question | Rating |
|---|---|
| Safe | Outstanding |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
45,485 patients were registered at Whitstable Medical Practice in September 2026, up 0.8% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 22.2 full-time-equivalent qualified GPs, there are 2,048 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 36.6 nurses and 35.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 28.0 | 32.7 |
| August 2024 | 27.5 | 32.0 |
| August 2025 | 22.1 | 22.7 |
| August 2026 | 22.2 | 23.9 |
From June 2026 to August 2026 the practice recorded 33,221 appointments a month, or 730 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 19% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Whitstable Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 730 | 457 | 510 |
| Face to face | 81% | 62% | 63% |
| Same day as booked | 19% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.5% against 3.8%), atrial fibrillation (3.5% against 2.2%) and dementia (1.2% against 0.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 15.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Cancer | All ages | 6.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Whitstable Medical Practice, Estuary View Medical Centre, Boorman Way, Whitstable, CT5 3SE. Phone: 01227 284300. Website: www.whitstablemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The University Medical Centre | 6.0 km | 80% |
| Northgate Medical Practice | 8.1 km | 72% |
| St Anne's Group Practice | 8.3 km | 72% |
| Dr R Sigurdsson & Partners | 8.5 km | 89% |
| Canterbury Health Centre | 8.9 km | 74% |
| Faversham Medical Group | 8.9 km | 72% |
How do patients rate Whitstable Medical Practice?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Whitstable Medical Practice as good, above the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at Whitstable Medical Practice?
45,485 patients were registered in September 2026, up 0.8% on a year earlier.
What is Whitstable Medical Practice's CQC rating?
Outstanding overall, published in April 2016.
How many GPs does Whitstable Medical Practice have?
22.2 full-time-equivalent qualified GPs (27 qualified GPs by headcount), which is 2,048 patients per GP against 2,171 across England.
Are appointments at Whitstable Medical Practice face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Whitstable Medical Practice's phone number?
01227 284300.