Bentley Surgery, Doncaster: patient reviews and CQC rating
Bentley Surgery is a GP practice in Doncaster with 13,706 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (South Yorkshire: 77%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2018. It has 7.4 full-time-equivalent qualified GPs, or 1,842 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bentley Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 35 practices in Doncaster with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 114 patients answered the survey (response rate 25%).
| Survey question | Bentley Surgery | South Yorkshire | England |
|---|---|---|---|
| Overall experience good | 87% | 77% | 77% |
| Easy to contact by phone | 79% | 54% | 57% |
| Easy to contact via the website | 60% | 55% | 58% |
| Easy to contact via the NHS App | 65% | 56% | 54% |
| Reception team helpful | 93% | 85% | 85% |
| Last contact good | 84% | 72% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 89% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 419 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bentley Surgery is Outstanding, published in January 2018. 2 key questions are rated differently: Safe Good and Caring Good. Its previous overall rating was Good (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
13,706 patients were registered at Bentley Surgery in September 2026, down 2.8% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 1,842 patients per GP, fewer than the England figure of 2,171 and South Yorkshire's 2,097. The practice also has 1.0 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.7 | 11.9 |
| August 2024 | 8.4 | 12.7 |
| August 2025 | 8.4 | 11.4 |
| August 2026 | 7.4 | 11.1 |
From June 2026 to August 2026 the practice recorded 9,596 appointments a month, or 700 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 42% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Bentley Surgery | South Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 700 | 560 | 510 |
| Face to face | 44% | 65% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 8% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), epilepsy (1.1% against 0.8%) and COPD (2.6% against 1.9%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 31.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.0 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.2% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Bentley Surgery, 128 High Street, Bentley, Doncaster, DN5 0AT. Phone: 01302 874551. Website: www.bentleysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Ransome Practice | 0.6 km | 79% |
| Petersgate Medical Centre | 1.2 km | 84% |
| Scawsby Health Centre Practice | 1.7 km | 68% |
| The Medical Centre | 2.7 km | 78% |
| Drs Coleman, Sellars, Sharpe, Tupper and Leighton | 2.7 km | 74% |
- Great North Medical Group (75% overall experience good)
- The Lakeside Practice (72% overall experience good)
How do patients rate Bentley Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Bentley Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Bentley Surgery?
13,706 patients were registered in September 2026, down 2.8% on a year earlier.
What is Bentley Surgery's CQC rating?
Outstanding overall, published in January 2018.
How many GPs does Bentley Surgery have?
7.4 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,842 patients per GP against 2,171 across England.
Are appointments at Bentley Surgery face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bentley Surgery's phone number?
01302 874551.