Redlands, Crediton: patient reviews and CQC rating
Redlands is a GP practice in Crediton with 15,782 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2018. It has 7.4 full-time-equivalent qualified GPs, or 2,121 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Redlands
Its best result against England is the share who found the reception and administrative team helpful: 85%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
53% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (72%). 109 patients answered the survey (response rate 35%).
| Survey question | Redlands | Devon | England |
|---|---|---|---|
| Overall experience good | 69% | 79% | 77% |
| Easy to contact by phone | 53% | 59% | 57% |
| Easy to contact via the website | 46% | 62% | 58% |
| Easy to contact via the NHS App | 44% | 55% | 54% |
| Reception team helpful | 85% | 87% | 85% |
| Last contact good | 67% | 76% | 73% |
| Wait for appointment about right | 61% | 70% | 69% |
| Listened to well | 85% | 90% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for Redlands is Good, published in September 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,782 patients were registered at Redlands in September 2026, down 1.4% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 2,121 patients per GP, close to the England figure of 2,171 and Devon's 1,863. The practice also has 7.7 nurses and 9.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.2 | 9.4 |
| August 2024 | 6.2 | 6.2 |
| August 2025 | 6.9 | 6.9 |
| August 2026 | 7.4 | 7.4 |
From June 2026 to August 2026 the practice recorded 11,166 appointments a month, or 708 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 50% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Redlands | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 708 | 626 | 510 |
| Face to face | 46% | 54% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.9% against 4.6%), heart failure (1.6% against 1.1%) and atrial fibrillation (3.3% against 2.2%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 19.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.9% | 74.9% |
Redlands, Joseph Locke Way, Crediton, EX17 3FD. Phone: 01363 727111. Website: www.redlandsprimarycare.nhs.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Foxhayes Practice | 9.2 km | 75% |
| Cheriton Bishop & Teign Valley Practice | 9.5 km | 99% |
| St Thomas Medical Group | 10.3 km | 75% |
| Clock Tower Surgery | 10.4 km | 81% |
| Mount Pleasant Health Centre | 10.6 km | 86% |
- Dr AMJ Bower and Partners (87% overall experience good)
- Wallingbrook Health Group (93% overall experience good)
How do patients rate Redlands?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Redlands as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Redlands?
15,782 patients were registered in September 2026, down 1.4% on a year earlier.
What is Redlands's CQC rating?
Good overall, published in September 2018.
How many GPs does Redlands have?
7.4 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 2,121 patients per GP against 2,171 across England.
Are appointments at Redlands face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Redlands's phone number?
01363 727111.