The Pump House Surgery, Colchester: patient reviews and CQC rating
The Pump House Surgery is a GP practice in Colchester with 8,281 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 6.8 full-time-equivalent qualified GPs, or 1,218 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Pump House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 46%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 13th of the 22 practices in Colchester with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (78%). 110 patients answered the survey (response rate 37%).
| Survey question | The Pump House Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 46% | 50% | 57% |
| Easy to contact via the website | 63% | 56% | 58% |
| Easy to contact via the NHS App | 46% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 66% | 70% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 88% | 84% | 87% |
| Treated with care and concern | 86% | 83% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 88% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Pump House Surgery is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,281 patients were registered at The Pump House Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,218 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 2.6 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 7.9 |
| August 2024 | 5.8 | 7.9 |
| August 2025 | 6.8 | 9.4 |
| August 2026 | 6.8 | 8.3 |
From June 2026 to August 2026 the practice recorded 2,715 appointments a month, or 328 per 1,000 registered patients (England: 510). 98% were face to face (England: 63%). 19% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Pump House Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 328 | 480 | 510 |
| Face to face | 98% | 69% | 63% |
| Same day as booked | 19% | 45% | 45% |
| More than 28 days after booking | 3% | 5% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), cancer (5.3% against 3.8%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for osteoporosis (0.3% against 1.2%), chronic kidney disease (1.8% against 4.6%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 14.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
The Pump House Surgery, Nonancourt Way, Earls Colne, Colchester, CO6 2SW. Phone: 01787 222022. Website: www.thepumphousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Elizabeth Courtauld Partnership | 4.2 km | 79% |
| The Coggeshall Surgery | 6.0 km | 94% |
| Hedingham Medical Centre | 9.7 km | 83% |
| Silver End Surgery | 10.2 km | 42% |
| Church Lane Surgery | 10.3 km | 58% |
- Hedingham Medical Centre (83% overall experience good)
- Kelvedon & Feering Health Centre (77% overall experience good)
- The Coggeshall Surgery (94% overall experience good)
- The Elizabeth Courtauld Partnership (79% overall experience good)
- The Freshford Practice (91% overall experience good)
How do patients rate The Pump House Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of The Pump House Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at The Pump House Surgery?
8,281 patients were registered in September 2026, down 0.8% on a year earlier.
What is The Pump House Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does The Pump House Surgery have?
6.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,218 patients per GP against 2,171 across England.
Are appointments at The Pump House Surgery face to face?
98% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Pump House Surgery's phone number?
01787 222022.