The Elizabeth Courtauld Partnership, Halstead: patient reviews and CQC rating
The Elizabeth Courtauld Partnership is a GP practice in Halstead with 17,053 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 9.5 full-time-equivalent qualified GPs, or 1,801 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Elizabeth Courtauld Partnership
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
48% found it easy to get through by phone (England: 57%). The overall experience result is 23 points higher than in 2025 (56%). 112 patients answered the survey (response rate 30%).
| Survey question | The Elizabeth Courtauld Partnership | Essex | England |
|---|---|---|---|
| Overall experience good | 79% | 74% | 77% |
| Easy to contact by phone | 48% | 50% | 57% |
| Easy to contact via the website | 79% | 56% | 58% |
| Easy to contact via the NHS App | 59% | 51% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 75% | 70% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 86% | 84% | 87% |
| Treated with care and concern | 84% | 83% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 668 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Elizabeth Courtauld Partnership is Good, published in January 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,053 patients were registered at The Elizabeth Courtauld Partnership in September 2026, up 0.6% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 9.5 full-time-equivalent qualified GPs, there are 1,801 patients per GP, fewer than the England figure of 2,171 and Essex's 2,514. The practice also has 4.7 nurses and 4.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.3 | 17.6 |
| August 2024 | 10.1 | 23.1 |
| August 2025 | 10.1 | 25.7 |
| August 2026 | 9.5 | 24.0 |
From June 2026 to August 2026 the practice recorded 7,582 appointments a month, or 445 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 38% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Elizabeth Courtauld Partnership | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 445 | 480 | 510 |
| Face to face | 88% | 69% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), a learning disability (0.8% against 0.6%) and atrial fibrillation (3.0% against 2.2%). It has a lower share for osteoporosis (0.2% against 1.2%) and chronic kidney disease (3.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.6% | 74.9% |
The Elizabeth Courtauld Partnership, Elizabeth Courtauld Surgery, Factory Lane West, Halstead, CO9 1EX. Phone: 01787 475944. Website: www.elizabethcourtauld.gpsurgery.net/Webdesk/netblast/pages/index.html.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Pump House Surgery | 4.2 km | 75% |
| Hedingham Medical Centre | 6.0 km | 83% |
| Church Lane Surgery | 7.9 km | 58% |
| The Coggeshall Surgery | 8.3 km | 94% |
| Blyth's Meadow Surgery | 8.9 km | 87% |
- Hedingham Medical Centre (83% overall experience good)
- Kelvedon & Feering Health Centre (77% overall experience good)
- The Coggeshall Surgery (94% overall experience good)
- The Freshford Practice (91% overall experience good)
- The Pump House Surgery (75% overall experience good)
How do patients rate The Elizabeth Courtauld Partnership?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of The Elizabeth Courtauld Partnership as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at The Elizabeth Courtauld Partnership?
17,053 patients were registered in September 2026, up 0.6% on a year earlier.
What is The Elizabeth Courtauld Partnership's CQC rating?
Good overall, published in January 2016.
How many GPs does The Elizabeth Courtauld Partnership have?
9.5 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,801 patients per GP against 2,171 across England.
Are appointments at The Elizabeth Courtauld Partnership face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Elizabeth Courtauld Partnership's phone number?
01787 475944.