Streamside Surgery - Thornbury Health Centre, Bristol: patient reviews and CQC rating
Streamside Surgery - Thornbury Health Centre is a GP practice in Bristol with 5,803 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Bristol, North Somerset and South Gloucestershire: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 3.4 full-time-equivalent qualified GPs, or 1,687 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Streamside Surgery - Thornbury Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 1st of the 65 practices in Bristol with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (88%). 114 patients answered the survey (response rate 41%).
| Survey question | Streamside Surgery - Thornbury Health Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 95% | 78% | 77% |
| Easy to contact by phone | 86% | 55% | 57% |
| Easy to contact via the website | 64% | 60% | 58% |
| Easy to contact via the NHS App | 68% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 92% | 67% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 95% | 90% | 90% |
CQC's overall rating for Streamside Surgery - Thornbury Health Centre is Good, published in May 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,803 patients were registered at Streamside Surgery - Thornbury Health Centre in September 2026, up 1.1% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 3.4 full-time-equivalent qualified GPs, there are 1,687 patients per GP, fewer than the England figure of 2,171 and Bristol, North Somerset and South Gloucestershire's 1,925. The practice also has 1.5 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.9 | 4.7 |
| August 2025 | 3.4 | 3.4 |
| August 2026 | 3.4 | 4.3 |
From June 2026 to August 2026 the practice recorded 3,851 appointments a month, or 664 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 51% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Streamside Surgery - Thornbury Health Centre | Bristol, North Somerset and South Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 664 | 459 | 510 |
| Face to face | 87% | 65% | 63% |
| Same day as booked | 51% | 38% | 45% |
| More than 28 days after booking | 1% | 5% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.8% against 3.8%), dementia (1.2% against 0.8%) and atrial fibrillation (3.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 11.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.4 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.9% | 14.3% |
| High blood pressure | All ages | 16.1% | 15.2% |
| Asthma | 6+ yrs | 8.6% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 5.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.8% | 74.9% |
Streamside Surgery - Thornbury Health Centre, Thornbury Health Centre, Eastland Road, Thornbury, Bristol, BS35 1DP. Phone: 01454 412167. Website: www.thornburyhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Severn View Family Practice | 0.0 km | 75% |
| St Mary Street Surgery | 0.9 km | 86% |
| Almondsbury Surgery | 7.6 km | 78% |
| Frome Valley Medical Centre | 9.0 km | 82% |
| Concord Medical Centre | 9.6 km | 62% |
- Almondsbury Surgery (78% overall experience good)
- Severn View Family Practice (75% overall experience good)
- St Mary Street Surgery (86% overall experience good)
How do patients rate Streamside Surgery - Thornbury Health Centre?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Streamside Surgery - Thornbury Health Centre as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Streamside Surgery - Thornbury Health Centre?
5,803 patients were registered in September 2026, up 1.1% on a year earlier.
What is Streamside Surgery - Thornbury Health Centre's CQC rating?
Good overall, published in May 2016.
How many GPs does Streamside Surgery - Thornbury Health Centre have?
3.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,687 patients per GP against 2,171 across England.
Are appointments at Streamside Surgery - Thornbury Health Centre face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Streamside Surgery - Thornbury Health Centre's phone number?
01454 412167.