Taunton Road Medical Centre, Bridgwater: patient reviews and CQC rating
Taunton Road Medical Centre is a GP practice in Bridgwater with 15,254 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 10.0 full-time-equivalent qualified GPs, or 1,521 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Taunton Road Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 57%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 9 practices in Bridgwater with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (71%). 104 patients answered the survey (response rate 28%).
| Survey question | Taunton Road Medical Centre | Somerset | England |
|---|---|---|---|
| Overall experience good | 66% | 79% | 77% |
| Easy to contact by phone | 39% | 60% | 57% |
| Easy to contact via the website | 36% | 61% | 58% |
| Easy to contact via the NHS App | 57% | 59% | 54% |
| Reception team helpful | 78% | 87% | 85% |
| Last contact good | 67% | 75% | 73% |
| Wait for appointment about right | 53% | 70% | 69% |
| Listened to well | 75% | 89% | 87% |
| Treated with care and concern | 72% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 279 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Taunton Road Medical Centre is Good, published in February 2020. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,254 patients were registered at Taunton Road Medical Centre in September 2026, down 3.2% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 10.0 full-time-equivalent qualified GPs, there are 1,521 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 4.5 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.2 | 12.0 |
| August 2024 | 9.0 | 11.5 |
| August 2025 | 10.0 | 14.1 |
| August 2026 | 10.0 | 12.5 |
From June 2026 to August 2026 the practice recorded 6,512 appointments a month, or 427 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 39% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Taunton Road Medical Centre | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 427 | 494 | 510 |
| Face to face | 62% | 65% | 63% |
| Same day as booked | 39% | 41% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.1% against 1.1%), peripheral arterial disease (0.9% against 0.6%) and a learning disability (0.9% against 0.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.8% | 14.3% |
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Heart failure | All ages | 2.1% | 1.1% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Taunton Road Medical Centre, 12-16 Taunton Road, Bridgwater, TA6 3LS. Phone: 01278 720000. Website: www.trmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cranleigh Gardens Medical Centre | 0.5 km | 86% |
| Redgate Medical Centre | 1.0 km | 66% |
| Somerset Bridge Medical Centre | 1.2 km | 75% |
| East Quay Medical Centre | 1.2 km | 72% |
| North Petherton Surgery | 3.8 km | 75% |
- Cannington Health Centre (90% overall experience good)
- Cranleigh Gardens Medical Centre (86% overall experience good)
- East Quay Medical Centre (72% overall experience good)
- Edington Surgery (88% overall experience good)
- North Petherton Surgery (75% overall experience good)
- Redgate Medical Centre (66% overall experience good)
- Somerset Bridge Medical Centre (75% overall experience good)
- The Quantock Medical Centre (97% overall experience good)
How do patients rate Taunton Road Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Taunton Road Medical Centre as good, below the England figure of 77%. 39% found it easy to get through by phone.
How many patients are registered at Taunton Road Medical Centre?
15,254 patients were registered in September 2026, down 3.2% on a year earlier.
What is Taunton Road Medical Centre's CQC rating?
Good overall, published in February 2020.
How many GPs does Taunton Road Medical Centre have?
10.0 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,521 patients per GP against 2,171 across England.
Are appointments at Taunton Road Medical Centre face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Taunton Road Medical Centre's phone number?
01278 720000.