North Petherton Surgery, Bridgwater: patient reviews and CQC rating
North Petherton Surgery is a GP practice in Bridgwater with 7,244 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 4.0 full-time-equivalent qualified GPs, or 1,799 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Petherton Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 48%, against 54% across England. With 98 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 5th of the 9 practices in Bridgwater with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (83%). 98 patients answered the survey (response rate 31%).
| Survey question | North Petherton Surgery | Somerset | England |
|---|---|---|---|
| Overall experience good | 75% | 79% | 77% |
| Easy to contact by phone | 65% | 60% | 57% |
| Easy to contact via the website | 64% | 61% | 58% |
| Easy to contact via the NHS App | 48% | 59% | 54% |
| Reception team helpful | 87% | 87% | 85% |
| Last contact good | 78% | 75% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for North Petherton Surgery is Good, published in February 2023. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,244 patients were registered at North Petherton Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,799 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 3.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 4.0 | 4.0 |
From June 2026 to August 2026 the practice recorded 3,436 appointments a month, or 474 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 41% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | North Petherton Surgery | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 474 | 494 | 510 |
| Face to face | 67% | 65% | 63% |
| Same day as booked | 41% | 41% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%), coronary heart disease (4.2% against 3.0%) and depression (19.0% against 14.3%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 18.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 15.6% | 15.2% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
North Petherton Surgery, Mill Street, North Petherton, Bridgwater, TA6 6LX. Phone: 01278 662223.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Somerset Bridge Medical Centre | 2.9 km | 75% |
| Taunton Road Medical Centre | 3.8 km | 66% |
| Cranleigh Gardens Medical Centre | 4.2 km | 86% |
| Redgate Medical Centre | 4.3 km | 66% |
| East Quay Medical Centre | 5.0 km | 72% |
- Cannington Health Centre (90% overall experience good)
- Cranleigh Gardens Medical Centre (86% overall experience good)
- East Quay Medical Centre (72% overall experience good)
- Edington Surgery (88% overall experience good)
- Redgate Medical Centre (66% overall experience good)
- Somerset Bridge Medical Centre (75% overall experience good)
- Taunton Road Medical Centre (66% overall experience good)
- The Quantock Medical Centre (97% overall experience good)
How do patients rate North Petherton Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of North Petherton Surgery as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at North Petherton Surgery?
7,244 patients were registered in September 2026, down 2.0% on a year earlier.
What is North Petherton Surgery's CQC rating?
Good overall, published in February 2023.
How many GPs does North Petherton Surgery have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,799 patients per GP against 2,171 across England.
Are appointments at North Petherton Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Petherton Surgery's phone number?
01278 662223.