East Quay Medical Centre, Bridgwater: patient reviews and CQC rating
East Quay Medical Centre is a GP practice in Bridgwater with 17,254 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Somerset: 79%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 10.5 full-time-equivalent qualified GPs, or 1,649 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Quay Medical Centre
Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 9 practices in Bridgwater with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (81%). 103 patients answered the survey (response rate 29%).
| Survey question | East Quay Medical Centre | Somerset | England |
|---|---|---|---|
| Overall experience good | 72% | 79% | 77% |
| Easy to contact by phone | 45% | 60% | 57% |
| Easy to contact via the website | 29% | 61% | 58% |
| Easy to contact via the NHS App | 28% | 59% | 54% |
| Reception team helpful | 83% | 87% | 85% |
| Last contact good | 68% | 75% | 73% |
| Wait for appointment about right | 67% | 70% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 154 responses rated the practice good or very good (England: 92%).
CQC's overall rating for East Quay Medical Centre is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,254 patients were registered at East Quay Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 10.5 full-time-equivalent qualified GPs, there are 1,649 patients per GP, fewer than the England figure of 2,171 and Somerset's 1,975. The practice also has 6.5 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.5 | 16.0 |
| August 2024 | 8.8 | 13.3 |
| August 2025 | 10.5 | 16.9 |
| August 2026 | 10.5 | 16.4 |
From June 2026 to August 2026 the practice recorded 8,360 appointments a month, or 485 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 44% took place on the day they were booked and 19% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | East Quay Medical Centre | Somerset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 485 | 494 | 510 |
| Face to face | 73% | 65% | 63% |
| Same day as booked | 44% | 41% | 45% |
| More than 28 days after booking | 19% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), peripheral arterial disease (0.8% against 0.6%) and heart failure (1.5% against 1.1%). It has a lower share for serious mental illness (0.6% against 1.0%) and palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Depression | 18+ yrs | 18.2% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
East Quay Medical Centre, East Quay, Bridgwater, TA6 4GP. Phone: 01278 444666. Website: www.eastquaymedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cranleigh Gardens Medical Centre | 1.0 km | 86% |
| Taunton Road Medical Centre | 1.2 km | 66% |
| Redgate Medical Centre | 1.4 km | 66% |
| Somerset Bridge Medical Centre | 2.3 km | 75% |
| Cannington Health Centre | 4.7 km | 90% |
- Cannington Health Centre (90% overall experience good)
- Cranleigh Gardens Medical Centre (86% overall experience good)
- Edington Surgery (88% overall experience good)
- North Petherton Surgery (75% overall experience good)
- Redgate Medical Centre (66% overall experience good)
- Somerset Bridge Medical Centre (75% overall experience good)
- Taunton Road Medical Centre (66% overall experience good)
- The Quantock Medical Centre (97% overall experience good)
How do patients rate East Quay Medical Centre?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of East Quay Medical Centre as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at East Quay Medical Centre?
17,254 patients were registered in September 2026, down 1.7% on a year earlier.
What is East Quay Medical Centre's CQC rating?
Good overall, published in June 2018.
How many GPs does East Quay Medical Centre have?
10.5 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,649 patients per GP against 2,171 across England.
Are appointments at East Quay Medical Centre face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Quay Medical Centre's phone number?
01278 444666.