Rush Hill Surgery, Bath: patient reviews and CQC rating
Rush Hill Surgery is a GP practice in Bath with 8,742 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Bath and North East Somerset, Swindon and Wiltshire: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 4.2 full-time-equivalent qualified GPs, or 2,079 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rush Hill Surgery
Its best result against England is the share who found the reception and administrative team helpful: 88%, against 85% across England. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 12th of the 12 practices in Bath with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (70%). 100 patients answered the survey (response rate 27%).
| Survey question | Rush Hill Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Overall experience good | 70% | 81% | 77% |
| Easy to contact by phone | 60% | 62% | 57% |
| Easy to contact via the website | 56% | 59% | 58% |
| Easy to contact via the NHS App | 43% | 56% | 54% |
| Reception team helpful | 88% | 88% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 53% | 71% | 69% |
| Listened to well | 89% | 90% | 87% |
| Treated with care and concern | 88% | 89% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
CQC's overall rating for Rush Hill Surgery is Good, published in July 2016. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,742 patients were registered at Rush Hill Surgery in September 2026, down 3.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,079 patients per GP, close to the England figure of 2,171 and Bath and North East Somerset, Swindon and Wiltshire's 2,110. The practice also has 2.5 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 6.6 |
| August 2024 | 4.4 | 5.0 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 4.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 4,939 appointments a month, or 565 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 56% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
73% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Rush Hill Surgery | Bath and North East Somerset, Swindon and Wiltshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 565 | 556 | 510 |
| Face to face | 82% | 64% | 63% |
| Same day as booked | 56% | 40% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.5% against 1.2%) and dementia (1.3% against 0.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), diabetes (5.1% against 7.9%) and depression (10.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 12.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.6% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Osteoporosis | 50+ yrs | 3.5% | 1.2% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.3% | 74.9% |
Rush Hill Surgery, 20 Rush Hill, Bath, BA2 2QH. Phone: 01225 446087. Website: www.rushhillandwestonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oldfield Surgery | 1.8 km | 87% |
| St Michael's Surgery | 1.9 km | 91% |
| Newbridge Surgery | 2.5 km | 92% |
| Widcombe Surgery | 3.0 km | 78% |
| Combe Down Surgery | 3.4 km | 84% |
- Combe Down Surgery (84% overall experience good)
- Newbridge Surgery (92% overall experience good)
- St Michael's Surgery (91% overall experience good)
How do patients rate Rush Hill Surgery?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Rush Hill Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Rush Hill Surgery?
8,742 patients were registered in September 2026, down 3.7% on a year earlier.
What is Rush Hill Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Rush Hill Surgery have?
4.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,079 patients per GP against 2,171 across England.
Are appointments at Rush Hill Surgery face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rush Hill Surgery's phone number?
01225 446087.