Hastings House Medical Centre, Warwick: patient reviews and CQC rating
Hastings House Medical Centre is a GP practice in Warwick with 13,371 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). It has 8.0 full-time-equivalent qualified GPs, or 1,674 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hastings House Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 4th of the 7 practices in Warwick with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (91%). 131 patients answered the survey (response rate 35%).
| Survey question | Hastings House Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 74% | 64% | 57% |
| Easy to contact via the website | 76% | 62% | 58% |
| Easy to contact via the NHS App | 68% | 60% | 54% |
| Reception team helpful | 97% | 88% | 85% |
| Last contact good | 90% | 77% | 73% |
| Wait for appointment about right | 86% | 78% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 98% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 349 responses rated the practice good or very good (England: 92%).
13,371 patients were registered at Hastings House Medical Centre in September 2026, almost the same as a year earlier.
27% of its patients are aged 65 or over, against 19% across England. With 8.0 full-time-equivalent qualified GPs, there are 1,674 patients per GP, fewer than the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 5.5 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 11.3 |
| August 2024 | 8.6 | 12.6 |
| August 2025 | 8.0 | 9.1 |
| August 2026 | 8.0 | 11.2 |
From June 2026 to August 2026 the practice recorded 10,616 appointments a month, or 794 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 58% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Hastings House Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 794 | 486 | 510 |
| Face to face | 41% | 54% | 63% |
| Same day as booked | 58% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%), palliative or supportive care needs (1.0% against 0.6%) and cancer (5.8% against 3.8%). It has a lower share for a learning disability (0.3% against 0.6%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Depression | 18+ yrs | 17.8% | 14.3% |
| Asthma | 6+ yrs | 8.0% | 6.6% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
Hastings House Medical Centre, Rivers Way, Wellesbourne, Warwick, CV35 9RH. Phone: 01789 840245.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Vale of the Red Horse Health Care Centres | 7.1 km | 95% |
| Bridge House Medical Centre | 7.9 km | 87% |
| Chase Meadow Health Centre | 8.1 km | 91% |
| Rother House Medical Centre | 8.2 km | 88% |
| Whitnash Medical Centre | 8.7 km | 74% |
- Meon Medical Centre (84% overall experience good)
- Shipston Medical Centre (87% overall experience good)
How do patients rate Hastings House Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Hastings House Medical Centre as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Hastings House Medical Centre?
13,371 patients were registered in September 2026, up 0.2% on a year earlier.
How many GPs does Hastings House Medical Centre have?
8.0 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,674 patients per GP against 2,171 across England.
Are appointments at Hastings House Medical Centre face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hastings House Medical Centre's phone number?
01789 840245.