Mill Stream Surgery, Wallingford: patient reviews and CQC rating
Mill Stream Surgery is a GP practice in Wallingford with 6,133 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in December 2016. It has 3.1 full-time-equivalent qualified GPs, or 1,951 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mill Stream Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 97%, above the England figure of 90%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 3 practices in Wallingford with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (94%). 117 patients answered the survey (response rate 40%).
| Survey question | Mill Stream Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 98% | 76% | 77% |
| Easy to contact by phone | 86% | 56% | 57% |
| Easy to contact via the website | 67% | 57% | 58% |
| Easy to contact via the NHS App | 78% | 53% | 54% |
| Reception team helpful | 97% | 84% | 85% |
| Last contact good | 92% | 72% | 73% |
| Wait for appointment about right | 90% | 69% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 97% of 144 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mill Stream Surgery is Outstanding, published in December 2016. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
6,133 patients were registered at Mill Stream Surgery in September 2026, up 4.8% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,951 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 0.5 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 5.3 |
| August 2024 | 3.1 | 4.2 |
| August 2025 | 3.1 | 4.2 |
| August 2026 | 3.1 | 4.2 |
From June 2026 to August 2026 the practice recorded 2,548 appointments a month, or 415 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 41% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Mill Stream Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 415 | 451 | 510 |
| Face to face | 68% | 60% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.4% against 3.8%) and atrial fibrillation (3.3% against 2.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (2.1% against 4.6%) and diabetes (5.7% against 7.9%). The practice's patients live in areas with an average deprivation score of 8.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.0 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 6.4% | 3.8% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 80.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
98% of the practice's patients live in the OX10 postcode district. 100% live in South Oxfordshire, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| OX10 | 5,986 | 98% |
Mill Stream Surgery, Mill Stream, Benson, Wallingford, OX10 6RL. Phone: 01491 838286. Website: www.millstreamsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr C P Hughes and Partners | 3.3 km | 92% |
| Berinsfield Health Centre | 6.9 km | 98% |
| Clifton Hampden Surgery | 8.4 km | 79% |
| Nettlebed Surgery | 9.3 km | 87% |
| Oak Tree Health Centre | 9.3 km | 66% |
- Dr C P Hughes and Partners (92% overall experience good)
- Goring & Woodcote Medical Practice (68% overall experience good)
How do patients rate Mill Stream Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Mill Stream Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Mill Stream Surgery?
6,133 patients were registered in September 2026, up 4.8% on a year earlier.
What is Mill Stream Surgery's CQC rating?
Outstanding overall, published in December 2016.
How many GPs does Mill Stream Surgery have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,951 patients per GP against 2,171 across England.
Are appointments at Mill Stream Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mill Stream Surgery's phone number?
01491 838286.