Nettlebed Surgery, Henley-on-thames: patient reviews and CQC rating
Nettlebed Surgery is a GP practice in Henley-on-thames with 3,835 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Thames Valley: 76%). It has 1.5 full-time-equivalent qualified GPs, or 2,501 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Nettlebed Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 3 practices in Henley On Thames with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (88%). 104 patients answered the survey (response rate 36%).
| Survey question | Nettlebed Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 89% | 56% | 57% |
| Easy to contact via the website | 51% | 57% | 58% |
| Easy to contact via the NHS App | 62% | 53% | 54% |
| Reception team helpful | 94% | 84% | 85% |
| Last contact good | 91% | 72% | 73% |
| Wait for appointment about right | 86% | 69% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 99% | 90% | 90% |
3,835 patients were registered at Nettlebed Surgery in September 2026, down 4.1% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 2,501 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 0.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 1,456 appointments a month, or 380 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 29% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Nettlebed Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 380 | 451 | 510 |
| Face to face | 65% | 60% | 63% |
| Same day as booked | 29% | 45% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.0% against 2.2%), cancer (6.4% against 3.8%) and chronic kidney disease (5.9% against 4.6%). It has a lower share for a learning disability (0.2% against 0.6%), COPD (1.0% against 1.9%) and diabetes (5.2% against 7.9%). The practice's patients live in areas with an average deprivation score of 11.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Cancer | All ages | 6.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Diabetes | 17+ yrs | 5.2% | 7.9% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| COPD | All ages | 1.0% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.4% | 74.9% |
Nettlebed Surgery, Wanbourne Lane, Nettlebed, Henley-on-thames, RG9 5AJ. Phone: 01491 641204. Website: Nettlebedsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sonning Common Health Centre | 6.8 km | 91% |
| The Hart Surgery | 7.1 km | 89% |
| The Bell Surgery | 7.1 km | 94% |
| Goring & Woodcote Medical Practice | 7.5 km | 68% |
| Mill Stream Surgery | 9.3 km | 98% |
- Sonning Common Health Centre (91% overall experience good)
- The Bell Surgery (94% overall experience good)
- The Hart Surgery (89% overall experience good)
How do patients rate Nettlebed Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Nettlebed Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Nettlebed Surgery?
3,835 patients were registered in September 2026, down 4.1% on a year earlier.
How many GPs does Nettlebed Surgery have?
1.5 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,501 patients per GP against 2,171 across England.
Are appointments at Nettlebed Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Nettlebed Surgery's phone number?
01491 641204.