The Hart Surgery, Henley On Thames: patient reviews and CQC rating
The Hart Surgery is a GP practice in Henley On Thames with 10,280 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 6.5 full-time-equivalent qualified GPs, or 1,580 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Hart Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 91%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 3 practices in Henley On Thames with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (91%). 95 patients answered the survey (response rate 30%).
| Survey question | The Hart Surgery | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 89% | 76% | 77% |
| Easy to contact by phone | 83% | 56% | 57% |
| Easy to contact via the website | 91% | 57% | 58% |
| Easy to contact via the NHS App | 73% | 53% | 54% |
| Reception team helpful | 99% | 84% | 85% |
| Last contact good | 94% | 72% | 73% |
| Wait for appointment about right | 94% | 69% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 96% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 97% | 90% | 90% |
CQC's overall rating for The Hart Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,280 patients were registered at The Hart Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,580 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 2.4 nurses and 5.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 6.4 |
| August 2024 | 6.6 | 8.3 |
| August 2025 | 6.2 | 8.2 |
| August 2026 | 6.5 | 7.1 |
From June 2026 to August 2026 the practice recorded 7,958 appointments a month, or 774 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 65% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Hart Surgery | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 774 | 451 | 510 |
| Face to face | 45% | 60% | 63% |
| Same day as booked | 65% | 45% | 45% |
| More than 28 days after booking | 5% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), cancer (6.0% against 3.8%) and atrial fibrillation (3.2% against 2.2%). It has a lower share for a learning disability (0.2% against 0.6%), COPD (0.9% against 1.9%) and diabetes (5.1% against 7.9%). The practice's patients live in areas with an average deprivation score of 7.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Cancer | All ages | 6.0% | 3.8% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Dementia | All ages | 1.7% | 0.8% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
The Hart Surgery, York Road, Henley On Thames, RG9 2DR. Phone: 01491 843200. Website: www.thehartsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Bell Surgery | 0.0 km | 94% |
| Wargrave Practice | 5.2 km | 85% |
| Sonning Common Health Centre | 5.7 km | 91% |
| Twyford Practice | 7.0 km | 74% |
| Nettlebed Surgery | 7.1 km | 87% |
- Nettlebed Surgery (87% overall experience good)
- Sonning Common Health Centre (91% overall experience good)
- The Bell Surgery (94% overall experience good)
How do patients rate The Hart Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Hart Surgery as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at The Hart Surgery?
10,280 patients were registered in September 2026, down 2.1% on a year earlier.
What is The Hart Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does The Hart Surgery have?
6.5 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,580 patients per GP against 2,171 across England.
Are appointments at The Hart Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Hart Surgery's phone number?
01491 843200.