Twyford Practice, Reading: patient reviews and CQC rating
Twyford Practice is a GP practice in Reading with 11,980 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 7.8 full-time-equivalent qualified GPs, or 1,536 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Twyford Practice
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 21st of the 31 practices in Reading with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (74%). 117 patients answered the survey (response rate 37%).
| Survey question | Twyford Practice | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 44% | 56% | 57% |
| Easy to contact via the website | 61% | 57% | 58% |
| Easy to contact via the NHS App | 57% | 53% | 54% |
| Reception team helpful | 77% | 84% | 85% |
| Last contact good | 76% | 72% | 73% |
| Wait for appointment about right | 76% | 69% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Twyford Practice is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,980 patients were registered at Twyford Practice in September 2026, down 2.0% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 1,536 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 2.4 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.3 | 10.3 |
| August 2024 | 9.3 | 9.3 |
| August 2025 | 7.8 | 7.8 |
| August 2026 | 7.8 | 8.9 |
From June 2026 to August 2026 the practice recorded 7,670 appointments a month, or 640 per 1,000 registered patients (England: 510). 35% were face to face (England: 63%). 69% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Twyford Practice | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 640 | 451 | 510 |
| Face to face | 35% | 60% | 63% |
| Same day as booked | 69% | 45% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 1% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), a learning disability (0.2% against 0.6%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 4.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.5 years for women and 83.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Twyford Practice, The Twyford Surgery, 6 Loddon Hall Road, Twyford, Reading, RG10 9JA. Phone: 0118 934 6680. Website: www.twyfordsurgeryberkshire.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wargrave Practice | 2.2 km | 85% |
| Loddon Vale Practice | 3.5 km | 81% |
| Woodley Centre Surgery | 4.2 km | 70% |
| Parkside Family Practice | 6.3 km | 78% |
| Brookside Group Practice | 6.4 km | 82% |
- Loddon Vale Practice (81% overall experience good)
How do patients rate Twyford Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Twyford Practice as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Twyford Practice?
11,980 patients were registered in September 2026, down 2.0% on a year earlier.
What is Twyford Practice's CQC rating?
Good overall, published in May 2017.
How many GPs does Twyford Practice have?
7.8 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,536 patients per GP against 2,171 across England.
Are appointments at Twyford Practice face to face?
35% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Twyford Practice's phone number?
0118 934 6680.