Phoenix PCN: primary care network practices and patient survey
Phoenix PCN is a primary care network of 2 GP practices with 26,539 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 2,106 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Phoenix PCN with survey results, the share of patients describing their overall experience as good ranges from 74% at Twyford Practice to 81% at Loddon Vale Practice, with a median of 77% (England: 77%). None differs from England by more than the survey's margin of error. Loddon Vale Practice has the highest share finding it easy to get through by phone (51%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Loddon Vale Practice | 14,559 | 81% | 51% | Good | 3,033 |
| Twyford Practice | 11,980 | 74% | 44% | Good | 1,536 |
Results for the network as a whole, from 224 responses, against Thames Valley and England.
| Survey question | Phoenix PCN | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 48% | 56% | 57% |
| Easy to contact via the website | 53% | 57% | 58% |
| Easy to contact via the NHS App | 53% | 53% | 54% |
| Reception team helpful | 80% | 84% | 85% |
| Last contact good | 69% | 72% | 73% |
| Wait for appointment about right | 72% | 69% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 93% | 90% | 90% |
There are 2,106 registered patients per full-time-equivalent qualified GP in Phoenix PCN, close to England's 2,171 and Thames Valley's 2,121. Practices recorded 518 appointments a month per 1,000 patients (England: 510), 46% of them face to face. 59% of appointments took place on the day they were booked (England: 45%).
21% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.2% over the year (England: shrank 1.1%).
| Measure | Phoenix PCN | Thames Valley | England |
|---|---|---|---|
| Patients per qualified GP | 2,106 | 2,121 | 2,171 |
| Appointments per 1,000 patients a month | 518 | 451 | 510 |
| Face-to-face appointments | 46% | 60% | 63% |
| Same day as booked | 59% | 45% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 21% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in Phoenix PCN is rheumatoid arthritis (0.9% against 0.8%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Phoenix PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% | 4,269 |
| Depression | 18+ yrs | 11.5% | 14.3% | 2,476 |
| Diabetes | 17+ yrs | 6.5% | 7.9% | 1,413 |
| Asthma | 6+ yrs | 6.5% | 6.6% | 1,656 |
| Cancer | All ages | 4.4% | 3.8% | 1,191 |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% | 774 |
| Atrial fibrillation | All ages | 2.6% | 2.2% | 712 |
| Coronary heart disease | All ages | 2.4% | 3.0% | 650 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 435 |
| COPD | All ages | 1.0% | 1.9% | 261 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 207 |
| Heart failure | All ages | 0.9% | 1.1% | 250 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 159 |
| Dementia | All ages | 0.6% | 0.8% | 166 |
| Serious mental illness | All ages | 0.5% | 1.0% | 141 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 46 |
| Learning disability | All ages | 0.3% | 0.6% | 90 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 75 |
| Palliative care | All ages | 0.2% | 0.6% | 65 |
- New Reading PCN (4 practices)
- Wokingham North PCN (3 practices)
- Wokingham South PCN (2 practices)
- Woosehill and Crowthorne PCN (2 practices)
Which practices are in Phoenix PCN?
Loddon Vale Practice and Twyford Practice.
How do patients rate Phoenix PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Phoenix PCN cover?
26,539 registered patients across 2 practices in September 2026.
How many patients per GP does Phoenix PCN have?
2,106 per full-time-equivalent qualified GP, against 2,171 across England.