The Village Medical Centre, Wallasey: patient reviews and CQC rating
The Village Medical Centre is a GP practice in Wallasey with 6,383 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 6.3 full-time-equivalent qualified GPs, or 1,010 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Village Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 78%, above the England figure of 54%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 9 practices in Wallasey with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (91%). 95 patients answered the survey (response rate 30%).
| Survey question | The Village Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 78% | 57% | 57% |
| Easy to contact via the website | 67% | 55% | 58% |
| Easy to contact via the NHS App | 78% | 53% | 54% |
| Reception team helpful | 98% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 81% | 73% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
CQC's overall rating for The Village Medical Centre is Good, published in May 2016. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,383 patients were registered at The Village Medical Centre in September 2026, down 1.2% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 1,010 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 2.0 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 8.9 |
| August 2024 | 6.7 | 9.7 |
| August 2025 | 6.7 | 7.6 |
| August 2026 | 6.3 | 8.9 |
From June 2026 to August 2026 the practice recorded 3,829 appointments a month, or 600 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Village Medical Centre | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 600 | 492 | 510 |
| Face to face | 59% | 60% | 63% |
| Same day as booked | 43% | 48% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.5% against 2.2%), cancer (5.9% against 3.8%) and stroke or TIA (2.7% against 1.9%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Depression | 18+ yrs | 17.4% | 14.3% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Coronary heart disease | All ages | 4.3% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
The Village Medical Centre, 27 Grove Road, Wallasey, CH45 3HE. Phone: 0151 691 1112. Website: www.thevillagemedicalcentre.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grove Road Surgery | 0.2 km | 95% |
| St Hilary Group Practice | 0.8 km | 85% |
| St Georges Medical Centre | 1.5 km | 67% |
| Manor Health Centre - Dr S. Taylor | 1.7 km | 89% |
| Central Park Medical Centre - AP Powell (Senior Partner) | 2.0 km | 80% |
- Blackheath Medical Centre (93% overall experience good)
- Central Park Medical Centre - AP Powell (Senior Partner) (80% overall experience good)
- Egremont Medical Centre (77% overall experience good)
- Grove Road Surgery (95% overall experience good)
- Liscard Group Practice (92% overall experience good)
- Manor Health Centre - Dr S. Taylor (89% overall experience good)
- Somerville Medical Centre - RA Smye Wilson Evans Halder & Jennings (90% overall experience good)
- St Georges Medical Centre (67% overall experience good)
- St Hilary Group Practice (85% overall experience good)
How do patients rate The Village Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The Village Medical Centre as good, against 77% across England. 78% found it easy to get through by phone.
How many patients are registered at The Village Medical Centre?
6,383 patients were registered in September 2026, down 1.2% on a year earlier.
What is The Village Medical Centre's CQC rating?
Good overall, published in May 2016.
How many GPs does The Village Medical Centre have?
6.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,010 patients per GP against 2,171 across England.
Are appointments at The Village Medical Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Village Medical Centre's phone number?
0151 691 1112.