St Hilary Group Practice, Wallasey: patient reviews and CQC rating
St Hilary Group Practice is a GP practice in Wallasey with 5,815 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.8 full-time-equivalent qualified GPs, or 1,533 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Hilary Group Practice
Its best result against England is the share who said the wait for their last appointment was about right: 86%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 9 practices in Wallasey with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (89%). 119 patients answered the survey (response rate 33%).
| Survey question | St Hilary Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 85% | 78% | 77% |
| Easy to contact by phone | 66% | 57% | 57% |
| Easy to contact via the website | 48% | 55% | 58% |
| Easy to contact via the NHS App | 59% | 53% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 86% | 73% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 82% of 179 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Hilary Group Practice is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,815 patients were registered at St Hilary Group Practice in September 2026, down 1.2% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 1,533 patients per GP, fewer than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.4 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 6.1 |
| August 2024 | 3.4 | 7.0 |
| August 2025 | 3.4 | 8.0 |
| August 2026 | 3.8 | 7.3 |
From June 2026 to August 2026 the practice recorded 4,436 appointments a month, or 763 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 55% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Hilary Group Practice | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 763 | 492 | 510 |
| Face to face | 79% | 60% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (3.3% against 0.6%), heart failure (1.8% against 1.1%) and atrial fibrillation (3.3% against 2.2%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.9% | 14.3% |
| High blood pressure | All ages | 18.0% | 15.2% |
| Asthma | 6+ yrs | 8.8% | 6.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Palliative care | All ages | 3.3% | 0.6% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| COPD | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
St Hilary Group Practice, Broadway, Wallasey, CH45 3NA. Phone: 0151 638 2216.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Village Medical Centre | 0.8 km | 84% |
| Grove Road Surgery | 0.8 km | 95% |
| Manor Health Centre - Dr S. Taylor | 1.1 km | 89% |
| Central Park Medical Centre - AP Powell (Senior Partner) | 1.3 km | 80% |
| Liscard Group Practice | 1.3 km | 92% |
- Blackheath Medical Centre (93% overall experience good)
- Central Park Medical Centre - AP Powell (Senior Partner) (80% overall experience good)
- Egremont Medical Centre (77% overall experience good)
- Grove Road Surgery (95% overall experience good)
- Liscard Group Practice (92% overall experience good)
- Manor Health Centre - Dr S. Taylor (89% overall experience good)
- Somerville Medical Centre - RA Smye Wilson Evans Halder & Jennings (90% overall experience good)
- St Georges Medical Centre (67% overall experience good)
- The Village Medical Centre (84% overall experience good)
How do patients rate St Hilary Group Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of St Hilary Group Practice as good, above the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at St Hilary Group Practice?
5,815 patients were registered in September 2026, down 1.2% on a year earlier.
What is St Hilary Group Practice's CQC rating?
Good overall, published in January 2017.
How many GPs does St Hilary Group Practice have?
3.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,533 patients per GP against 2,171 across England.
Are appointments at St Hilary Group Practice face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Hilary Group Practice's phone number?
0151 638 2216.