Grove Road Surgery, Wallasey: patient reviews and CQC rating
Grove Road Surgery is a GP practice in Wallasey with 4,933 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (Cheshire and Merseyside: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2016. It has 1.8 full-time-equivalent qualified GPs, or 2,720 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grove Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 9 practices in Wallasey with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (94%). 117 patients answered the survey (response rate 35%).
| Survey question | Grove Road Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Overall experience good | 95% | 78% | 77% |
| Easy to contact by phone | 85% | 57% | 57% |
| Easy to contact via the website | 73% | 55% | 58% |
| Easy to contact via the NHS App | 72% | 53% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 93% | 73% | 73% |
| Wait for appointment about right | 91% | 73% | 69% |
| Listened to well | 97% | 89% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
CQC's overall rating for Grove Road Surgery is Good, published in January 2016. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
4,933 patients were registered at Grove Road Surgery in September 2026, up 3.6% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,720 patients per GP, more than the England figure of 2,171 and Cheshire and Merseyside's 1,971. The practice also has 1.0 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 2,609 appointments a month, or 529 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 47% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Grove Road Surgery | Cheshire and Merseyside | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 529 | 492 | 510 |
| Face to face | 65% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%), heart failure (2.4% against 1.1%) and epilepsy (1.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 23.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.0% | 14.3% |
| High blood pressure | All ages | 19.9% | 15.2% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.4% | 1.1% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Palliative care | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Grove Road Surgery, 71 Grove Road, Wallasey, CH45 3HF. Phone: 0151 639 4616. Website: www.groveroadsurgerywirral.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Village Medical Centre | 0.2 km | 84% |
| St Hilary Group Practice | 0.8 km | 85% |
| St Georges Medical Centre | 1.3 km | 67% |
| Manor Health Centre - Dr S. Taylor | 1.6 km | 89% |
| Central Park Medical Centre - AP Powell (Senior Partner) | 2.0 km | 80% |
- Blackheath Medical Centre (93% overall experience good)
- Central Park Medical Centre - AP Powell (Senior Partner) (80% overall experience good)
- Egremont Medical Centre (77% overall experience good)
- Liscard Group Practice (92% overall experience good)
- Manor Health Centre - Dr S. Taylor (89% overall experience good)
- Somerville Medical Centre - RA Smye Wilson Evans Halder & Jennings (90% overall experience good)
- St Georges Medical Centre (67% overall experience good)
- St Hilary Group Practice (85% overall experience good)
- The Village Medical Centre (84% overall experience good)
How do patients rate Grove Road Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Grove Road Surgery as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Grove Road Surgery?
4,933 patients were registered in September 2026, up 3.6% on a year earlier.
What is Grove Road Surgery's CQC rating?
Good overall, published in January 2016.
How many GPs does Grove Road Surgery have?
1.8 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,720 patients per GP against 2,171 across England.
Are appointments at Grove Road Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grove Road Surgery's phone number?
0151 639 4616.