Ventnor Medical Centre, Ventnor: patient reviews and CQC rating
Ventnor Medical Centre is a GP practice in Ventnor with 8,136 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 3.8 full-time-equivalent qualified GPs, or 2,156 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ventnor Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
65% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (78%). 125 patients answered the survey (response rate 35%).
| Survey question | Ventnor Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 65% | 52% | 57% |
| Easy to contact via the website | 56% | 55% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 88% | 83% | 85% |
| Last contact good | 76% | 70% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 597 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ventnor Medical Centre is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,136 patients were registered at Ventnor Medical Centre in September 2026, almost the same as a year earlier.
35% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,156 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 2.9 nurses and 7.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 2.9 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 3.8 | 3.8 |
From June 2026 to August 2026 the practice recorded 5,641 appointments a month, or 693 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 41% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Ventnor Medical Centre | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 693 | 526 | 510 |
| Face to face | 66% | 58% | 63% |
| Same day as booked | 41% | 43% | 45% |
| More than 28 days after booking | 18% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.5% against 0.6%), osteoporosis (2.5% against 1.2%) and stroke or TIA (3.2% against 1.9%). It has a lower share for chronic kidney disease (3.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 32.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.2% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 3.2% | 1.9% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| COPD | All ages | 3.1% | 1.9% |
| Osteoporosis | 50+ yrs | 2.5% | 1.2% |
| Heart failure | All ages | 1.8% | 1.1% |
| Peripheral arterial disease | All ages | 1.5% | 0.6% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
Ventnor Medical Centre, 3 Albert Street, Ventnor, PO38 1EZ. Phone: 01983 857288. Website: www.ventnormedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Bay Medical Practice | 6.9 km | 77% |
| Newport Health Centre | 13.2 km | 68% |
| Dr Cooney & Partners | 13.4 km | 80% |
| South Wight Medical Practice | 14.5 km | 74% |
| Medina Healthcare | 14.6 km | 78% |
- South Wight Medical Practice (74% overall experience good)
- The Bay Medical Practice (77% overall experience good)
How do patients rate Ventnor Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Ventnor Medical Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Ventnor Medical Centre?
8,136 patients were registered in September 2026, down 0.4% on a year earlier.
What is Ventnor Medical Centre's CQC rating?
Good overall, published in July 2016.
How many GPs does Ventnor Medical Centre have?
3.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,156 patients per GP against 2,171 across England.
Are appointments at Ventnor Medical Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ventnor Medical Centre's phone number?
01983 857288.