The Bay Medical Practice, Sandown: patient reviews and CQC rating
The Bay Medical Practice is a GP practice in Sandown with 26,934 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 17.2 full-time-equivalent qualified GPs, or 1,564 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Bay Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 47%, against 57% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
47% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (76%). 118 patients answered the survey (response rate 37%).
| Survey question | The Bay Medical Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 47% | 52% | 57% |
| Easy to contact via the website | 64% | 55% | 58% |
| Easy to contact via the NHS App | 56% | 51% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 71% | 70% | 73% |
| Wait for appointment about right | 63% | 65% | 69% |
| Listened to well | 88% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for The Bay Medical Practice is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
26,934 patients were registered at The Bay Medical Practice in September 2026, down 0.5% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 17.2 full-time-equivalent qualified GPs, there are 1,564 patients per GP, fewer than the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 9.0 nurses and 7.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 17.1 | 22.9 |
| August 2024 | 15.6 | 19.7 |
| August 2025 | 16.6 | 22.6 |
| August 2026 | 17.2 | 20.4 |
From June 2026 to August 2026 the practice recorded 17,403 appointments a month, or 646 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 26% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
29% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Bay Medical Practice | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 646 | 526 | 510 |
| Face to face | 70% | 58% | 63% |
| Same day as booked | 26% | 43% | 45% |
| More than 28 days after booking | 16% | 6% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for peripheral arterial disease (1.9% against 0.6%), osteoporosis (2.9% against 1.2%) and palliative or supportive care needs (1.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.9% | 15.2% |
| Depression | 18+ yrs | 16.1% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 9.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 8.6% | 4.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| COPD | All ages | 3.3% | 1.9% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Heart failure | All ages | 2.4% | 1.1% |
| Peripheral arterial disease | All ages | 1.9% | 0.6% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Palliative care | All ages | 1.4% | 0.6% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
The Bay Medical Practice, Broadway, Sandown, PO36 9GA. Phone: 01983 409292. Website: www.thebaymedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Cooney & Partners | 6.5 km | 80% |
| Ventnor Medical Centre | 6.9 km | 81% |
| Argyll House Surgery | 8.5 km | 81% |
| Tower House Surgery | 8.5 km | 82% |
| Esplanade Surgery | 9.1 km | 72% |
- South Wight Medical Practice (74% overall experience good)
- Ventnor Medical Centre (81% overall experience good)
How do patients rate The Bay Medical Practice?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Bay Medical Practice as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at The Bay Medical Practice?
26,934 patients were registered in September 2026, down 0.5% on a year earlier.
What is The Bay Medical Practice's CQC rating?
Good overall, published in November 2018.
How many GPs does The Bay Medical Practice have?
17.2 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 1,564 patients per GP against 2,171 across England.
Are appointments at The Bay Medical Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Bay Medical Practice's phone number?
01983 409292.