Brook Health Centre, Towcester: patient reviews and CQC rating
Brook Health Centre is a GP practice in Towcester with 9,225 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Northamptonshire: 74%). It has 3.3 full-time-equivalent qualified GPs, or 2,790 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brook Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 3 practices in Towcester with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (83%). 103 patients answered the survey (response rate 35%).
| Survey question | Brook Health Centre | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 83% | 74% | 77% |
| Easy to contact by phone | 62% | 51% | 57% |
| Easy to contact via the website | 78% | 56% | 58% |
| Easy to contact via the NHS App | 64% | 52% | 54% |
| Reception team helpful | 85% | 83% | 85% |
| Last contact good | 86% | 70% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 91% | 90% | 90% |
In the Friends and Family Test for July 2026, 96% of 276 responses rated the practice good or very good (England: 92%).
9,225 patients were registered at Brook Health Centre in September 2026, up 2.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,790 patients per GP, more than the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 6.0 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 7,840 appointments a month, or 850 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 62% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Brook Health Centre | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 850 | 531 | 510 |
| Face to face | 43% | 59% | 63% |
| Same day as booked | 62% | 46% | 45% |
| More than 28 days after booking | 2% | 5% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.5% against 14.3%), atrial fibrillation (2.9% against 2.2%) and cancer (4.8% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.6% against 1.2%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.5% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Brook Health Centre, Swinneyford Road, Towcester, NN12 6HD. Phone: 01327 323900. Website: www.brookhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Towcester Medical Centre | 0.0 km | 80% |
| The Parks Medical Practice | 7.4 km | 66% |
| Bugbrooke Surgery | 9.4 km | 85% |
| Danes Camp Surgery | 10.6 km | 84% |
| Wootton Medical Centre | 11.1 km | 71% |
- Brackley Medical Centre (82% overall experience good)
- Springfield Surgery (88% overall experience good)
- Towcester Medical Centre (80% overall experience good)
How do patients rate Brook Health Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Brook Health Centre as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Brook Health Centre?
9,225 patients were registered in September 2026, up 2.2% on a year earlier.
How many GPs does Brook Health Centre have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,790 patients per GP against 2,171 across England.
Are appointments at Brook Health Centre face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brook Health Centre's phone number?
01327 323900.