Springfield Surgery, Brackley: patient reviews and CQC rating
Springfield Surgery is a GP practice in Brackley with 12,441 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Northamptonshire: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 5.1 full-time-equivalent qualified GPs, or 2,430 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Springfield Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 87%, above the England figure of 69%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
67% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (96%). 112 patients answered the survey (response rate 32%).
| Survey question | Springfield Surgery | Northamptonshire | England |
|---|---|---|---|
| Overall experience good | 88% | 74% | 77% |
| Easy to contact by phone | 67% | 51% | 57% |
| Easy to contact via the website | 62% | 56% | 58% |
| Easy to contact via the NHS App | 63% | 52% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 87% | 70% | 73% |
| Wait for appointment about right | 87% | 71% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 93% | 85% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 96% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 301 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Springfield Surgery is Good, published in April 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,441 patients were registered at Springfield Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,430 patients per GP, more than the England figure of 2,171 and Northamptonshire's 2,413. The practice also has 2.8 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 9.4 |
| August 2024 | 6.7 | 8.4 |
| August 2025 | 6.4 | 9.0 |
| August 2026 | 5.1 | 6.2 |
From June 2026 to August 2026 the practice recorded 5,307 appointments a month, or 427 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 34% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Springfield Surgery | Northamptonshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 427 | 531 | 510 |
| Face to face | 76% | 59% | 63% |
| Same day as booked | 34% | 46% | 45% |
| More than 28 days after booking | 6% | 5% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%) and cancer (5.0% against 3.8%). It has a lower share for a learning disability (0.3% against 0.6%), palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.7% | 14.3% |
| High blood pressure | All ages | 14.8% | 15.2% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Springfield Surgery, Springfield Way, Brackley, NN13 6JJ. Phone: 01280 703431. Website: www.springfieldsurgery.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brackley Medical Centre | 1.0 km | 82% |
| Woodlands Surgery | 11.8 km | 80% |
| The Swan Practice | 12.2 km | 60% |
| Hightown Surgery | 12.6 km | 82% |
| Banbury Cross Health Centre | 12.9 km | 68% |
- Brackley Medical Centre (82% overall experience good)
- Brook Health Centre (83% overall experience good)
- Towcester Medical Centre (80% overall experience good)
How do patients rate Springfield Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Springfield Surgery as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at Springfield Surgery?
12,441 patients were registered in September 2026, down 2.1% on a year earlier.
What is Springfield Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Springfield Surgery have?
5.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,430 patients per GP against 2,171 across England.
Are appointments at Springfield Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Springfield Surgery's phone number?
01280 703431.