Banbury Cross Health Centre, Banbury: patient reviews and CQC rating
Banbury Cross Health Centre is a GP practice in Banbury with 41,405 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 19.4 full-time-equivalent qualified GPs, or 2,133 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Banbury Cross Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 66%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 77%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 7th of the 8 practices in Banbury with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (62%). 169 patients answered the survey (response rate 21%).
| Survey question | Banbury Cross Health Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 68% | 76% | 77% |
| Easy to contact by phone | 50% | 56% | 57% |
| Easy to contact via the website | 65% | 57% | 58% |
| Easy to contact via the NHS App | 66% | 53% | 54% |
| Reception team helpful | 80% | 84% | 85% |
| Last contact good | 60% | 72% | 73% |
| Wait for appointment about right | 62% | 69% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 77% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 493 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Banbury Cross Health Centre is Good, published in June 2023. All 5 key questions are rated Good. It held the same rating in the report before (June 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
41,405 patients were registered at Banbury Cross Health Centre in September 2026, down 2.1% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 19.4 full-time-equivalent qualified GPs, there are 2,133 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 15.7 nurses and 29.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 13.7 | 18.0 |
| August 2024 | 15.0 | 19.1 |
| August 2025 | 15.6 | 19.8 |
| August 2026 | 19.4 | 24.3 |
From June 2026 to August 2026 the practice recorded 15,063 appointments a month, or 364 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 40% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Banbury Cross Health Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 364 | 451 | 510 |
| Face to face | 68% | 60% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.5% against 1.2%). It has a lower share for palliative or supportive care needs (0.4% against 0.6%), coronary heart disease (2.2% against 3.0%) and chronic kidney disease (3.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.9% | 14.3% |
| High blood pressure | All ages | 13.2% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.8% | 74.9% |
Banbury Cross Health Centre, South Bar House, South Bar Street, Banbury, OX16 9AD. Phone: 01295 256261.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Wignell and Partners | 0.2 km | 66% |
| Hightown Surgery | 0.7 km | 82% |
| Woodlands Surgery | 1.8 km | 80% |
| Bloxham Surgery | 4.9 km | 89% |
| Cropredy Surgery | 6.7 km | 98% |
How do patients rate Banbury Cross Health Centre?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Banbury Cross Health Centre as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Banbury Cross Health Centre?
41,405 patients were registered in September 2026, down 2.1% on a year earlier.
What is Banbury Cross Health Centre's CQC rating?
Good overall, published in June 2023.
How many GPs does Banbury Cross Health Centre have?
19.4 full-time-equivalent qualified GPs (28 qualified GPs by headcount), which is 2,133 patients per GP against 2,171 across England.
Are appointments at Banbury Cross Health Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Banbury Cross Health Centre's phone number?
01295 256261.