Heaton Moor Medical Group, Stockport: patient reviews and CQC rating
Heaton Moor Medical Group is a GP practice in Stockport with 54,695 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 17.7 full-time-equivalent qualified GPs, or 3,088 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heaton Moor Medical Group
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who described their last contact with the practice as good: 68%, against 73% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 22nd of the 25 practices in Stockport with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (78%). 131 patients answered the survey (response rate 28%).
| Survey question | Heaton Moor Medical Group | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 76% | 79% | 77% |
| Easy to contact by phone | 56% | 63% | 57% |
| Easy to contact via the website | 66% | 61% | 58% |
| Easy to contact via the NHS App | 63% | 58% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 68% | 76% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 1,841 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heaton Moor Medical Group is Good, published in September 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
54,695 patients were registered at Heaton Moor Medical Group in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 17.7 full-time-equivalent qualified GPs, there are 3,088 patients per GP, more than the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 10.7 nurses and 8.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 21.2 | 26.6 |
| August 2024 | 17.6 | 22.8 |
| August 2025 | 17.7 | 25.4 |
| August 2026 | 17.7 | 28.0 |
From June 2026 to August 2026 the practice recorded 28,960 appointments a month, or 529 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 52% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Heaton Moor Medical Group | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 529 | 445 | 510 |
| Face to face | 64% | 66% | 63% |
| Same day as booked | 52% | 44% | 45% |
| More than 28 days after booking | 4% | 5% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.4% against 14.3%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and chronic kidney disease (3.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 19.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 14.0% | 15.2% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Heaton Moor Medical Group, 32 Heaton Moor Road, Heaton Moor, Stockport, SK4 4NX. Phone: 0161 432 0671. Website: www.hmmc.info.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Heaton Norris Medical Practice | 1.2 km | 87% |
| Heaton Mersey Medical Practice | 2.1 km | 85% |
| Kingsway Medical Practice | 2.2 km | 77% |
| Ladybarn Group Practice | 2.3 km | 83% |
| Ashcroft Surgery | 2.4 km | 91% |
- Heaton Mersey Medical Practice (85% overall experience good)
- Manor Medical Practice (97% overall experience good)
How do patients rate Heaton Moor Medical Group?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Heaton Moor Medical Group as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Heaton Moor Medical Group?
54,695 patients were registered in September 2026, down 0.1% on a year earlier.
What is Heaton Moor Medical Group's CQC rating?
Good overall, published in September 2017.
How many GPs does Heaton Moor Medical Group have?
17.7 full-time-equivalent qualified GPs (26 qualified GPs by headcount), which is 3,088 patients per GP against 2,171 across England.
Are appointments at Heaton Moor Medical Group face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heaton Moor Medical Group's phone number?
0161 432 0671.