Heatons Group Network PCN: primary care network practices and patient survey
Heatons Group Network PCN is a primary care network of 3 GP practices with 73,096 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 2,729 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Heatons Group Network PCN with survey results, the share of patients describing their overall experience as good ranges from 76% at Heaton Moor Medical Group to 97% at Manor Medical Practice, with a median of 85% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Manor Medical Practice has the highest share finding it easy to get through by phone (89%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Manor Medical Practice | 9,897 | 97% | 89% | Good | 1,833 |
| Heaton Mersey Medical Practice | 8,504 | 85% | 84% | Good | 2,319 |
| Heaton Moor Medical Group | 54,695 | 76% | 56% | Good | 3,088 |
Results for the network as a whole, from 344 responses, against Greater Manchester and England.
| Survey question | Heatons Group Network PCN | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 80% | 79% | 77% |
| Easy to contact by phone | 64% | 63% | 57% |
| Easy to contact via the website | 67% | 61% | 58% |
| Easy to contact via the NHS App | 66% | 58% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 74% | 76% | 73% |
| Wait for appointment about right | 78% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
There are 2,729 registered patients per full-time-equivalent qualified GP in Heatons Group Network PCN, more than England's 2,171 and Greater Manchester's 2,055. Practices recorded 516 appointments a month per 1,000 patients (England: 510), 67% of them face to face. 47% of appointments took place on the day they were booked (England: 45%).
17% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.0% over the year (England: shrank 1.1%).
| Measure | Heatons Group Network PCN | Greater Manchester | England |
|---|---|---|---|
| Patients per qualified GP | 2,729 | 2,055 | 2,171 |
| Appointments per 1,000 patients a month | 516 | 445 | 510 |
| Face-to-face appointments | 67% | 66% | 63% |
| Same day as booked | 47% | 44% | 45% |
| Did not attend | 6% | 6% | 4% |
| Patients aged 65 or over | 17% | 16% | 19% |
Relative to England, the register furthest above England's rate at practices in Heatons Group Network PCN is depression (19.5% against 14.3%), and the furthest below is palliative care (0.3% against 0.6%).
| Condition register | Age group | Heatons Group Network PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.5% | 14.3% | 11,166 |
| High blood pressure | All ages | 14.4% | 15.2% | 10,446 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 5,142 |
| Diabetes | 17+ yrs | 7.3% | 7.9% | 4,253 |
| Cancer | All ages | 4.0% | 3.8% | 2,917 |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% | 1,992 |
| Coronary heart disease | All ages | 3.1% | 3.0% | 2,211 |
| Atrial fibrillation | All ages | 2.1% | 2.2% | 1,524 |
| COPD | All ages | 2.0% | 1.9% | 1,442 |
| Stroke and TIA | All ages | 2.0% | 1.9% | 1,438 |
| Heart failure | All ages | 1.2% | 1.1% | 904 |
| Serious mental illness | All ages | 1.2% | 1.0% | 846 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 278 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 497 |
| Dementia | All ages | 0.8% | 0.8% | 591 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 398 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 441 |
| Learning disability | All ages | 0.6% | 0.6% | 414 |
| Palliative care | All ages | 0.3% | 0.6% | 212 |
- Bramhall and Cheadle Hulme PCN Ltd (5 practices)
- Cheadle Network PCN (4 practices)
- Stockport East and South PCN (8 practices)
- Tame Valley PCN (8 practices)
- Victoria PCN (4 practices)
Which practices are in Heatons Group Network PCN?
Heaton Mersey Medical Practice, Heaton Moor Medical Group and Manor Medical Practice.
How do patients rate Heatons Group Network PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Heatons Group Network PCN cover?
73,096 registered patients across 3 practices in September 2026.
How many patients per GP does Heatons Group Network PCN have?
2,729 per full-time-equivalent qualified GP, against 2,171 across England.