Heaton Mersey Medical Practice, Stockport: patient reviews and CQC rating
Heaton Mersey Medical Practice is a GP practice in Stockport with 8,504 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Greater Manchester: 79%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.7 full-time-equivalent qualified GPs, or 2,319 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Heaton Mersey Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 18th of the 25 practices in Stockport with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (91%). 93 patients answered the survey (response rate 28%).
| Survey question | Heaton Mersey Medical Practice | Greater Manchester | England |
|---|---|---|---|
| Overall experience good | 85% | 79% | 77% |
| Easy to contact by phone | 84% | 63% | 57% |
| Easy to contact via the website | 77% | 61% | 58% |
| Easy to contact via the NHS App | 71% | 58% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 83% | 76% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 506 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Heaton Mersey Medical Practice is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,504 patients were registered at Heaton Mersey Medical Practice in September 2026, down 1.3% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,319 patients per GP, close to the England figure of 2,171 and Greater Manchester's 2,055. The practice also has 1.7 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 5.3 |
| August 2024 | 3.3 | 5.9 |
| August 2025 | 4.4 | 6.3 |
| August 2026 | 3.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 3,971 appointments a month, or 467 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 34% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Heaton Mersey Medical Practice | Greater Manchester | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 467 | 445 | 510 |
| Face to face | 73% | 66% | 63% |
| Same day as booked | 34% | 44% | 45% |
| More than 28 days after booking | 5% | 5% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (9.1% against 6.6%) and cancer (4.8% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), COPD (1.4% against 1.9%) and chronic kidney disease (3.5% against 4.6%). The practice's patients live in areas with an average deprivation score of 11.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.3% | 14.3% |
| High blood pressure | All ages | 13.8% | 15.2% |
| Asthma | 6+ yrs | 9.1% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Cancer | All ages | 4.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.4% | 74.9% |
Heaton Mersey Medical Practice, 460 Didsbury Road, Heaton Mersey, Stockport, SK4 3BT. Phone: 0161 426 9400. Website: www.heatonmerseymedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingsway Medical Practice | 1.0 km | 77% |
| Caritas General Practice Partnership | 1.5 km | 89% |
| Barlow Medical Centre | 1.7 km | 81% |
| Ladybarn Group Practice | 2.0 km | 83% |
| Stockport Medical Group | 2.1 km | 76% |
- Heaton Moor Medical Group (76% overall experience good)
- Manor Medical Practice (97% overall experience good)
How do patients rate Heaton Mersey Medical Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Heaton Mersey Medical Practice as good, against 77% across England. 84% found it easy to get through by phone.
How many patients are registered at Heaton Mersey Medical Practice?
8,504 patients were registered in September 2026, down 1.3% on a year earlier.
What is Heaton Mersey Medical Practice's CQC rating?
Good overall, published in January 2017.
How many GPs does Heaton Mersey Medical Practice have?
3.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,319 patients per GP against 2,171 across England.
Are appointments at Heaton Mersey Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Heaton Mersey Medical Practice's phone number?
0161 426 9400.