Southwell Medical Centre, Southwell: patient reviews and CQC rating
Southwell Medical Centre is a GP practice in Southwell with 11,941 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2018. It has 5.9 full-time-equivalent qualified GPs, or 2,035 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Southwell Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 98%, above the England figure of 90%. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
53% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (74%). 111 patients answered the survey (response rate 40%).
| Survey question | Southwell Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 73% | 74% | 77% |
| Easy to contact by phone | 53% | 52% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 56% | 50% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 75% | 69% | 73% |
| Wait for appointment about right | 66% | 67% | 69% |
| Listened to well | 91% | 86% | 87% |
| Treated with care and concern | 92% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
CQC's overall rating for Southwell Medical Centre is Good, published in February 2018. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,941 patients were registered at Southwell Medical Centre in September 2026, down 1.5% on a year earlier (England: down 1.1%).
33% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 2,035 patients per GP, close to the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 4.4 nurses and 9.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 7.6 |
| August 2024 | 6.0 | 7.1 |
| August 2025 | 6.0 | 7.9 |
| August 2026 | 5.9 | 12.7 |
From June 2026 to August 2026 the practice recorded 6,049 appointments a month, or 507 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 46% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Southwell Medical Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 507 | 566 | 510 |
| Face to face | 57% | 64% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 12% | 8% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.9% against 2.2%), palliative or supportive care needs (0.8% against 0.6%) and stroke or TIA (2.7% against 1.9%). It has a lower share for serious mental illness (0.4% against 1.0%), depression (6.8% against 14.3%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 7.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.8 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.4% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Depression | 18+ yrs | 6.8% | 14.3% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| COPD | All ages | 1.2% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Serious mental illness | All ages | 0.4% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.8% | 74.9% |
Southwell Medical Centre, The Ropewalk, Southwell, NG25 0AL. Phone: 01636 813561. Website: www.southwellmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bilsthorpe Surgery | 8.5 km | 68% |
| Lombard Medical Centre | 9.6 km | 76% |
| The Calverton Practice | 9.8 km | 86% |
| Barnby Gate Surgery | 10.1 km | 69% |
| Fountain Medical Centre | 10.1 km | 62% |
- Balderton Primary Care Centre (60% overall experience good)
- Barnby Gate Surgery (69% overall experience good)
- Collingham Medical Centre (78% overall experience good)
- Fountain Medical Centre (62% overall experience good)
- Hounsfield Surgery (91% overall experience good)
- Lombard Medical Centre (76% overall experience good)
How do patients rate Southwell Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Southwell Medical Centre as good, against 77% across England. 53% found it easy to get through by phone.
How many patients are registered at Southwell Medical Centre?
11,941 patients were registered in September 2026, down 1.5% on a year earlier.
What is Southwell Medical Centre's CQC rating?
Good overall, published in February 2018.
How many GPs does Southwell Medical Centre have?
5.9 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,035 patients per GP against 2,171 across England.
Are appointments at Southwell Medical Centre face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Southwell Medical Centre's phone number?
01636 813561.