Balderton Primary Care Centre, Newark: patient reviews and CQC rating
Balderton Primary Care Centre is a GP practice in Newark with 7,046 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in March 2022. It has 2.3 full-time-equivalent qualified GPs, or 3,078 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Balderton Primary Care Centre
Its result closest to England is the share who said their needs were met at their last appointment: 86%, against 90% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 26%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 10th of the 10 practices in Newark with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (59%). 105 patients answered the survey (response rate 25%).
| Survey question | Balderton Primary Care Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 60% | 74% | 77% |
| Easy to contact by phone | 32% | 52% | 57% |
| Easy to contact via the website | 31% | 51% | 58% |
| Easy to contact via the NHS App | 26% | 50% | 54% |
| Reception team helpful | 64% | 83% | 85% |
| Last contact good | 50% | 69% | 73% |
| Wait for appointment about right | 46% | 67% | 69% |
| Listened to well | 76% | 86% | 87% |
| Treated with care and concern | 74% | 85% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 74% of 184 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Balderton Primary Care Centre is Good, published in March 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,046 patients were registered at Balderton Primary Care Centre in September 2026, up 5.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 3,078 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 2.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.3 | 0.3 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 3,539 appointments a month, or 502 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 40% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Balderton Primary Care Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 502 | 566 | 510 |
| Face to face | 57% | 64% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 10% | 8% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Palliative care | All ages | 1.2% | 0.6% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
Balderton Primary Care Centre, Lowfield Lane, Balderton, Newark, NG24 3HJ. Phone: 01636 705826. Website: www.operosehealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fountain Medical Centre | 2.5 km | 62% |
| Barnby Gate Surgery | 2.7 km | 69% |
| Lombard Medical Centre | 2.9 km | 76% |
| Long Bennington Medical Centre | 6.4 km | 85% |
| Collingham Medical Centre | 10.5 km | 78% |
- Barnby Gate Surgery (69% overall experience good)
- Collingham Medical Centre (78% overall experience good)
- Fountain Medical Centre (62% overall experience good)
- Hounsfield Surgery (91% overall experience good)
- Lombard Medical Centre (76% overall experience good)
- Southwell Medical Centre (73% overall experience good)
How do patients rate Balderton Primary Care Centre?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Balderton Primary Care Centre as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at Balderton Primary Care Centre?
7,046 patients were registered in September 2026, up 5.0% on a year earlier.
What is Balderton Primary Care Centre's CQC rating?
Good overall, published in March 2022.
How many GPs does Balderton Primary Care Centre have?
2.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,078 patients per GP against 2,171 across England.
Are appointments at Balderton Primary Care Centre face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Balderton Primary Care Centre's phone number?
01636 705826.