Townhead Surgery, Settle: patient reviews and CQC rating
Townhead Surgery is a GP practice in Settle with 9,477 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 6.8 full-time-equivalent qualified GPs, or 1,388 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Townhead Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its result closest to England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
74% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (92%). 114 patients answered the survey (response rate 43%).
| Survey question | Townhead Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 74% | 53% | 57% |
| Easy to contact via the website | 71% | 54% | 58% |
| Easy to contact via the NHS App | 77% | 52% | 54% |
| Reception team helpful | 87% | 84% | 85% |
| Last contact good | 78% | 70% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 97% | 87% | 87% |
| Treated with care and concern | 97% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 97% | 90% | 90% |
In the Friends and Family Test for July 2026, 84% of 68 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Townhead Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,477 patients were registered at Townhead Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
36% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 1,388 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 3.8 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 8.3 |
| August 2024 | 6.4 | 8.1 |
| August 2025 | 6.6 | 9.4 |
| August 2026 | 6.8 | 8.4 |
From June 2026 to August 2026 the practice recorded 7,672 appointments a month, or 810 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 33% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Townhead Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 810 | 579 | 510 |
| Face to face | 60% | 66% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), peripheral arterial disease (1.3% against 0.6%) and dementia (1.4% against 0.8%). It has a lower share for osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 12.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.8% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Asthma | 6+ yrs | 9.4% | 6.6% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.0% | 4.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Atrial fibrillation | All ages | 3.8% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Palliative care | All ages | 1.3% | 0.6% |
| Peripheral arterial disease | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Townhead Surgery, Townhead, Settle, BD24 9JA. Phone: 01729 822611. Website: www.townheadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Slaidburn Country Practice | 15.8 km | 99% |
| Bentham Medical Practice | 16.2 km | 92% |
| Barnoldswick Medical Centre | 18.3 km | 77% |
| The Pendle Medical Partnership | 19.3 km | 59% |
| Dyneley House Surgery | 21.1 km | 79% |
- Addingham Medical Centre (92% overall experience good)
- Dyneley House Surgery (79% overall experience good)
- Grange Park Surgery (87% overall experience good)
- IG Medical (84% overall experience good)
- Ilkley and Wharfedale Medical Practice (83% overall experience good)
- Ling House Medical Centre (71% overall experience good)
How do patients rate Townhead Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Townhead Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Townhead Surgery?
9,477 patients were registered in September 2026, down 2.0% on a year earlier.
What is Townhead Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Townhead Surgery have?
6.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,388 patients per GP against 2,171 across England.
Are appointments at Townhead Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Townhead Surgery's phone number?
01729 822611.