Ling House Medical Centre, Keighley: patient reviews and CQC rating
Ling House Medical Centre is a GP practice in Keighley with 19,831 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 8.9 full-time-equivalent qualified GPs, or 2,220 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ling House Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 32%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
32% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (70%). 102 patients answered the survey (response rate 16%).
| Survey question | Ling House Medical Centre | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 71% | 76% | 77% |
| Easy to contact by phone | 32% | 53% | 57% |
| Easy to contact via the website | 63% | 54% | 58% |
| Easy to contact via the NHS App | 64% | 52% | 54% |
| Reception team helpful | 74% | 84% | 85% |
| Last contact good | 62% | 70% | 73% |
| Wait for appointment about right | 55% | 70% | 69% |
| Listened to well | 80% | 87% | 87% |
| Treated with care and concern | 81% | 85% | 86% |
| Confidence and trust in the clinician | 88% | 92% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 85% of 261 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ling House Medical Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,831 patients were registered at Ling House Medical Centre in September 2026, down 1.6% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 8.9 full-time-equivalent qualified GPs, there are 2,220 patients per GP, close to the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 9.5 nurses and 3.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 6.4 |
| August 2024 | 5.3 | 11.6 |
| August 2025 | 5.8 | 13.0 |
| August 2026 | 8.9 | 14.7 |
From June 2026 to August 2026 the practice recorded 15,666 appointments a month, or 790 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 47% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Ling House Medical Centre | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 790 | 579 | 510 |
| Face to face | 41% | 66% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 1% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.5% against 0.6%), osteoporosis (2.6% against 1.2%) and diabetes (13.4% against 7.9%). It has a lower share for atrial fibrillation (1.2% against 2.2%), cancer (2.1% against 3.8%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 45.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 75.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 13.4% | 7.9% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| High blood pressure | All ages | 10.9% | 15.2% |
| Asthma | 6+ yrs | 8.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Cancer | All ages | 2.1% | 3.8% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Learning disability | All ages | 1.5% | 0.6% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 49.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.8% | 74.9% |
Ling House Medical Centre, 49 Scott Street, Keighley, BD21 2JH. Phone: 01535 605747. Website: www.linghousemedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Modality Partnership (AWC) | 5.0 km | 66% |
| Bingley Medical Practice | 5.9 km | 87% |
| The Springfield Surgery - Bingley | 5.9 km | 80% |
| Oak Glen Surgery | 6.3 km | 89% |
| Wilsden Medical Centre | 6.4 km | 67% |
- Addingham Medical Centre (92% overall experience good)
- Dyneley House Surgery (79% overall experience good)
- Grange Park Surgery (87% overall experience good)
- IG Medical (84% overall experience good)
- Ilkley and Wharfedale Medical Practice (83% overall experience good)
- Townhead Surgery (86% overall experience good)
How do patients rate Ling House Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Ling House Medical Centre as good, against 77% across England. 32% found it easy to get through by phone.
How many patients are registered at Ling House Medical Centre?
19,831 patients were registered in September 2026, down 1.6% on a year earlier.
What is Ling House Medical Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Ling House Medical Centre have?
8.9 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,220 patients per GP against 2,171 across England.
Are appointments at Ling House Medical Centre face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ling House Medical Centre's phone number?
01535 605747.