Oak Glen Surgery, Bingley: patient reviews and CQC rating
Oak Glen Surgery is a GP practice in Bingley with 3,903 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2015. It has 2.4 full-time-equivalent qualified GPs, or 1,626 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oak Glen Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 3 practices in Bingley with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (91%). 97 patients answered the survey (response rate 31%).
| Survey question | Oak Glen Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 89% | 76% | 77% |
| Easy to contact by phone | 85% | 53% | 57% |
| Easy to contact via the website | 63% | 54% | 58% |
| Easy to contact via the NHS App | 71% | 52% | 54% |
| Reception team helpful | 96% | 84% | 85% |
| Last contact good | 83% | 70% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 93% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 90% | 90% |
CQC's overall rating for Oak Glen Surgery is Good, published in December 2015. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,903 patients were registered at Oak Glen Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,626 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 1.5 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 4.5 |
| August 2024 | 2.1 | 3.0 |
| August 2025 | 1.1 | 2.1 |
| August 2026 | 2.4 | 3.3 |
From June 2026 to August 2026 the practice recorded 2,904 appointments a month, or 744 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 29% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Oak Glen Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 744 | 579 | 510 |
| Face to face | 62% | 66% | 63% |
| Same day as booked | 29% | 45% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for high blood pressure (19.2% against 15.2%). It has a lower share for osteoporosis (0.3% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 10.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.4% | 74.9% |
Oak Glen Surgery, Eldwick and Gilstead Health Centre, 196 Swan Avenue, Bingley, BD16 3PA. Phone: 01274 566617. Website: www.oakglensurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bingley Medical Practice | 1.2 km | 87% |
| The Springfield Surgery - Bingley | 1.2 km | 80% |
| Baildon Medical Practice | 3.1 km | 94% |
| Shipley Medical Centre | 3.4 km | 60% |
| Windhill Green Medical Centre | 4.0 km | 85% |
- Baildon Medical Practice (94% overall experience good)
- Bingley Medical Practice (87% overall experience good)
- The Springfield Surgery - Bingley (80% overall experience good)
- Wilsden Medical Centre (67% overall experience good)
How do patients rate Oak Glen Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Oak Glen Surgery as good, above the England figure of 77%. 85% found it easy to get through by phone.
How many patients are registered at Oak Glen Surgery?
3,903 patients were registered in September 2026, down 1.6% on a year earlier.
What is Oak Glen Surgery's CQC rating?
Good overall, published in December 2015.
How many GPs does Oak Glen Surgery have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,626 patients per GP against 2,171 across England.
Are appointments at Oak Glen Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oak Glen Surgery's phone number?
01274 566617.