IG Medical, Ilkley: patient reviews and CQC rating
IG Medical is a GP practice in Ilkley with 16,878 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 14.2 full-time-equivalent qualified GPs, or 1,186 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about IG Medical
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 55%, against 57% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 4 practices in Ilkley with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (90%). 123 patients answered the survey (response rate 43%).
| Survey question | IG Medical | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 84% | 76% | 77% |
| Easy to contact by phone | 55% | 53% | 57% |
| Easy to contact via the website | 75% | 54% | 58% |
| Easy to contact via the NHS App | 61% | 52% | 54% |
| Reception team helpful | 88% | 84% | 85% |
| Last contact good | 81% | 70% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 91% | 90% | 90% |
CQC's overall rating for IG Medical is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,878 patients were registered at IG Medical in September 2026, down 1.3% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 14.2 full-time-equivalent qualified GPs, there are 1,186 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 6.0 nurses and 9.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.2 | 14.1 |
| August 2024 | 14.2 | 18.8 |
| August 2025 | 15.6 | 20.4 |
| August 2026 | 14.2 | 17.9 |
From June 2026 to August 2026 the practice recorded 13,779 appointments a month, or 816 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 39% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | IG Medical | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 816 | 579 | 510 |
| Face to face | 65% | 66% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 8% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.1% against 0.6%), dementia (1.8% against 0.8%) and atrial fibrillation (4.3% against 2.2%). It has a lower share for osteoporosis (0.8% against 1.2%). The practice's patients live in areas with an average deprivation score of 8.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.6 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.0% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Cancer | All ages | 6.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Atrial fibrillation | All ages | 4.3% | 2.2% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Palliative care | All ages | 2.1% | 0.6% |
| Dementia | All ages | 1.8% | 0.8% |
| Heart failure | All ages | 1.6% | 1.1% |
| COPD | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
IG Medical, Springs Medical Centre, Springs Lane, Ilkley, LS29 8TH. Phone: 01943 604999.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Ilkley and Wharfedale Medical Practice | 0.1 km | 83% |
| Grange Park Surgery | 4.6 km | 87% |
| Addingham Medical Centre | 4.8 km | 92% |
| Oak Glen Surgery | 7.6 km | 89% |
| Westgate Surgery | 7.9 km | 87% |
- Addingham Medical Centre (92% overall experience good)
- Dyneley House Surgery (79% overall experience good)
- Grange Park Surgery (87% overall experience good)
- Ilkley and Wharfedale Medical Practice (83% overall experience good)
- Ling House Medical Centre (71% overall experience good)
- Townhead Surgery (86% overall experience good)
How do patients rate IG Medical?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of IG Medical as good, above the England figure of 77%. 55% found it easy to get through by phone.
How many patients are registered at IG Medical?
16,878 patients were registered in September 2026, down 1.3% on a year earlier.
What is IG Medical's CQC rating?
Good overall, published in June 2016.
How many GPs does IG Medical have?
14.2 full-time-equivalent qualified GPs (17 qualified GPs by headcount), which is 1,186 patients per GP against 2,171 across England.
Are appointments at IG Medical face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is IG Medical's phone number?
01943 604999.