Newport Surgery, Saffron Walden: patient reviews and CQC rating
Newport Surgery is a GP practice in Saffron Walden with 9,928 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 4.5 full-time-equivalent qualified GPs, or 2,190 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Newport Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 3 practices in Saffron Walden with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (93%). 100 patients answered the survey (response rate 31%).
| Survey question | Newport Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 74% | 50% | 57% |
| Easy to contact via the website | 29% | 56% | 58% |
| Easy to contact via the NHS App | 34% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 71% | 70% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 91% | 84% | 87% |
| Treated with care and concern | 91% | 83% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
CQC's overall rating for Newport Surgery is Good, published in October 2016. All 5 key questions are rated Good. It held the same rating in the report before (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,928 patients were registered at Newport Surgery in September 2026, up 2.2% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,190 patients per GP, close to the England figure of 2,171 and Essex's 2,514. The practice also has 2.0 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 4.5 | 4.5 |
| August 2026 | 4.5 | 4.5 |
From June 2026 to August 2026 the practice recorded 3,996 appointments a month, or 403 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 34% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Newport Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 403 | 480 | 510 |
| Face to face | 85% | 69% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 8% | 5% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.4% against 2.2%) and cancer (5.6% against 3.8%). It has a lower share for a learning disability (0.3% against 0.6%), heart failure (0.8% against 1.1%) and depression (9.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 9.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 88.1 years for women and 83.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 82.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.5% | 74.9% |
Newport Surgery, The Surgery, Frambury Lane, Newport, Saffron Walden, CB11 3PY. Phone: 01799 540570.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Gold Street Surgery | 4.8 km | 80% |
| Crocus Medical Practice | 5.6 km | 85% |
| Peacock Surgery | 9.0 km | 85% |
| Thaxted Surgery | 9.7 km | 97% |
| Church Street Partnership | 13.0 km | 62% |
- Crocus Medical Practice (85% overall experience good)
- Thaxted Surgery (97% overall experience good)
- The Gold Street Surgery (80% overall experience good)
How do patients rate Newport Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Newport Surgery as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Newport Surgery?
9,928 patients were registered in September 2026, up 2.2% on a year earlier.
What is Newport Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Newport Surgery have?
4.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,190 patients per GP against 2,171 across England.
Are appointments at Newport Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Newport Surgery's phone number?
01799 540570.