Thaxted Surgery, Dunmow: patient reviews and CQC rating
Thaxted Surgery is a GP practice in Dunmow with 9,274 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Essex: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 3.9 full-time-equivalent qualified GPs, or 2,398 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thaxted Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 3 practices in Dunmow with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (97%). 97 patients answered the survey (response rate 32%).
| Survey question | Thaxted Surgery | Essex | England |
|---|---|---|---|
| Overall experience good | 97% | 74% | 77% |
| Easy to contact by phone | 78% | 50% | 57% |
| Easy to contact via the website | 73% | 56% | 58% |
| Easy to contact via the NHS App | 72% | 51% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 92% | 70% | 73% |
| Wait for appointment about right | 77% | 70% | 69% |
| Listened to well | 97% | 84% | 87% |
| Treated with care and concern | 97% | 83% | 86% |
| Confidence and trust in the clinician | 100% | 91% | 93% |
| Needs met | 100% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 270 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thaxted Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,274 patients were registered at Thaxted Surgery in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 2,398 patients per GP, more than the England figure of 2,171 and Essex's 2,514. The practice also has 2.6 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 3.3 | 4.2 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 3.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 4,108 appointments a month, or 443 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 35% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Thaxted Surgery | Essex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 443 | 480 | 510 |
| Face to face | 91% | 69% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 8% | 5% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), cancer (5.1% against 3.8%) and asthma (8.5% against 6.6%). It has a lower share for osteoporosis (0.6% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Depression | 18+ yrs | 16.8% | 14.3% |
| Asthma | 6+ yrs | 8.5% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 5.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.1% | 74.9% |
Thaxted Surgery, Margaret Street, Thaxted, Dunmow, CM6 2QN. Phone: 01371 830213. Website: www.thaxted-surgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Freshford Practice | 7.7 km | 91% |
| Dr Peter Linn | 9.3 km | 84% |
| John Tasker House Surgery | 9.6 km | 65% |
| Crocus Medical Practice | 9.7 km | 85% |
| Newport Surgery | 9.7 km | 77% |
- Crocus Medical Practice (85% overall experience good)
- Newport Surgery (77% overall experience good)
- The Gold Street Surgery (80% overall experience good)
How do patients rate Thaxted Surgery?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Thaxted Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Thaxted Surgery?
9,274 patients were registered in September 2026, down 0.2% on a year earlier.
What is Thaxted Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does Thaxted Surgery have?
3.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,398 patients per GP against 2,171 across England.
Are appointments at Thaxted Surgery face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thaxted Surgery's phone number?
01371 830213.