Robin Lane Health and Wellbeing Centre, Pudsey: patient reviews and CQC rating
Robin Lane Health and Wellbeing Centre is a GP practice in Pudsey with 13,318 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (West Yorkshire: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in December 2016. It has 5.3 full-time-equivalent qualified GPs, or 2,503 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Robin Lane Health and Wellbeing Centre
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 4th of the 5 practices in Pudsey with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (77%). 102 patients answered the survey (response rate 27%).
| Survey question | Robin Lane Health and Wellbeing Centre | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 70% | 76% | 77% |
| Easy to contact by phone | 37% | 53% | 57% |
| Easy to contact via the website | 49% | 54% | 58% |
| Easy to contact via the NHS App | 44% | 52% | 54% |
| Reception team helpful | 84% | 84% | 85% |
| Last contact good | 61% | 70% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 90% | 87% | 87% |
| Treated with care and concern | 87% | 85% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 90% | 90% |
In the Friends and Family Test for July 2026, 77% of 102 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Robin Lane Health and Wellbeing Centre is Outstanding, published in December 2016. 2 key questions are rated differently: Safe Good and Caring Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
13,318 patients were registered at Robin Lane Health and Wellbeing Centre in September 2026, down 1.4% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 2,503 patients per GP, more than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 5.5 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.5 |
| August 2024 | 4.9 | 7.0 |
| August 2025 | 4.9 | 6.6 |
| August 2026 | 5.3 | 7.8 |
From June 2026 to August 2026 the practice recorded 5,264 appointments a month, or 395 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 41% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Robin Lane Health and Wellbeing Centre | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 395 | 579 | 510 |
| Face to face | 83% | 66% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.7% against 0.8%), palliative or supportive care needs (0.9% against 0.6%) and heart failure (1.5% against 1.1%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 18.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.1% | 14.3% |
| High blood pressure | All ages | 17.7% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Dementia | All ages | 1.7% | 0.8% |
| Heart failure | All ages | 1.5% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.5% | 74.9% |
Robin Lane Health and Wellbeing Centre, Robin Lane, Pudsey, LS28 7DE. Phone: 0113 295 1440. Website: www.robinlanehealthandwellbeingcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mulberry Street Medical Practice | 0.2 km | 70% |
| The Gables Surgery | 0.9 km | 72% |
| Hillfoot Surgery | 1.8 km | 79% |
| West Lodge Surgery | 1.8 km | 65% |
| Dr Santokh Singh Matharu | 2.6 km | 73% |
- Dr R D Gilmore and Partners (85% overall experience good)
- Hillfoot Surgery (79% overall experience good)
- Mulberry Street Medical Practice (70% overall experience good)
- The Gables Surgery (72% overall experience good)
- West Lodge Surgery (65% overall experience good)
How do patients rate Robin Lane Health and Wellbeing Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Robin Lane Health and Wellbeing Centre as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at Robin Lane Health and Wellbeing Centre?
13,318 patients were registered in September 2026, down 1.4% on a year earlier.
What is Robin Lane Health and Wellbeing Centre's CQC rating?
Outstanding overall, published in December 2016.
How many GPs does Robin Lane Health and Wellbeing Centre have?
5.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,503 patients per GP against 2,171 across England.
Are appointments at Robin Lane Health and Wellbeing Centre face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Robin Lane Health and Wellbeing Centre's phone number?
0113 295 1440.