West Lodge Surgery, Pudsey: patient reviews and CQC rating
West Lodge Surgery is a GP practice in Pudsey with 20,405 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (West Yorkshire: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2019. It has 10.8 full-time-equivalent qualified GPs, or 1,882 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Lodge Surgery
Its best result against England is the share who said they were treated with care and concern: 91%, against 86% across England. Its weakest is the share who found it easy to get through to the practice by phone: 21%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 5th of the 5 practices in Pudsey with 50 or more responses. 21% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (74%). 110 patients answered the survey (response rate 28%).
| Survey question | West Lodge Surgery | West Yorkshire | England |
|---|---|---|---|
| Overall experience good | 65% | 76% | 77% |
| Easy to contact by phone | 21% | 53% | 57% |
| Easy to contact via the website | 38% | 54% | 58% |
| Easy to contact via the NHS App | 28% | 52% | 54% |
| Reception team helpful | 73% | 84% | 85% |
| Last contact good | 48% | 70% | 73% |
| Wait for appointment about right | 58% | 70% | 69% |
| Listened to well | 92% | 87% | 87% |
| Treated with care and concern | 91% | 85% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 90% | 90% |
In the Friends and Family Test for July 2026, 90% of 179 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Lodge Surgery is Good, published in July 2019. One key question is rated differently: Responsive Outstanding. It held the same rating in the report before (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
20,405 patients were registered at West Lodge Surgery in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 10.8 full-time-equivalent qualified GPs, there are 1,882 patients per GP, fewer than the England figure of 2,171 and West Yorkshire's 2,162. The practice also has 5.9 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 9.6 |
| August 2024 | 5.7 | 7.5 |
| August 2025 | 11.6 | 14.4 |
| August 2026 | 10.8 | 12.8 |
From June 2026 to August 2026 the practice recorded 12,465 appointments a month, or 611 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 38% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | West Lodge Surgery | West Yorkshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 611 | 579 | 510 |
| Face to face | 46% | 66% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 5% | 7% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.7% against 1.2%), heart failure (1.6% against 1.1%) and serious mental illness (1.3% against 1.0%). It has a lower share for depression (9.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.9% | 15.2% |
| Depression | 18+ yrs | 9.1% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
West Lodge Surgery, New Street, Farsley, Pudsey, LS28 5DL. Phone: 0113 257 0295. Website: www.drleeandpartners.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Gables Surgery | 1.6 km | 72% |
| Hillfoot Surgery | 1.7 km | 79% |
| Mulberry Street Medical Practice | 1.8 km | 70% |
| Robin Lane Health and Wellbeing Centre | 1.8 km | 70% |
| Dr R D Gilmore and Partners | 2.7 km | 85% |
- Dr R D Gilmore and Partners (85% overall experience good)
- Hillfoot Surgery (79% overall experience good)
- Mulberry Street Medical Practice (70% overall experience good)
- Robin Lane Health and Wellbeing Centre (70% overall experience good)
- The Gables Surgery (72% overall experience good)
How do patients rate West Lodge Surgery?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of West Lodge Surgery as good, below the England figure of 77%. 21% found it easy to get through by phone.
How many patients are registered at West Lodge Surgery?
20,405 patients were registered in September 2026, down 0.1% on a year earlier.
What is West Lodge Surgery's CQC rating?
Good overall, published in July 2019.
How many GPs does West Lodge Surgery have?
10.8 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,882 patients per GP against 2,171 across England.
Are appointments at West Lodge Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Lodge Surgery's phone number?
0113 257 0295.