Coleridge Medical Centre, Ottery St Mary: patient reviews and CQC rating
Coleridge Medical Centre is a GP practice in Ottery St Mary with 15,973 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Devon: 79%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 7.3 full-time-equivalent qualified GPs, or 2,199 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Coleridge Medical Centre
Its best result against England is the share who found the reception and administrative team helpful: 90%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
45% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (74%). 115 patients answered the survey (response rate 42%).
| Survey question | Coleridge Medical Centre | Devon | England |
|---|---|---|---|
| Overall experience good | 81% | 79% | 77% |
| Easy to contact by phone | 45% | 59% | 57% |
| Easy to contact via the website | 45% | 62% | 58% |
| Easy to contact via the NHS App | 33% | 55% | 54% |
| Reception team helpful | 90% | 87% | 85% |
| Last contact good | 70% | 76% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 87% | 90% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 711 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Coleridge Medical Centre is Good, published in June 2023. All 5 key questions are rated Good. It held the same rating in the report before (July 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,973 patients were registered at Coleridge Medical Centre in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 2,199 patients per GP, close to the England figure of 2,171 and Devon's 1,863. The practice also has 7.9 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 9.3 |
| August 2024 | 6.2 | 6.2 |
| August 2025 | 5.9 | 6.8 |
| August 2026 | 7.3 | 8.1 |
From June 2026 to August 2026 the practice recorded 8,225 appointments a month, or 515 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 25% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
26% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Coleridge Medical Centre | Devon | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 515 | 626 | 510 |
| Face to face | 75% | 54% | 63% |
| Same day as booked | 25% | 45% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.0% against 2.2%), dementia (1.4% against 0.8%) and chronic kidney disease (7.2% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.7 years for women and 83.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Asthma | 6+ yrs | 8.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 4.0% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.2% | 74.9% |
Coleridge Medical Centre, Canaan Way, Ottery St Mary, EX11 1EQ. Phone: 01404 814447. Website: www.coleridgemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Beacon Medical Centre | 6.3 km | 82% |
| Ward Practice | 8.2 km | 77% |
| Cranbrook Medical Practice | 9.4 km | 68% |
| Woodbury Surgery | 11.9 km | 94% |
| Pinhoe Surgery | 13.2 km | 89% |
- Beacon Medical Centre (82% overall experience good)
- Ward Practice (77% overall experience good)
How do patients rate Coleridge Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Coleridge Medical Centre as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Coleridge Medical Centre?
15,973 patients were registered in September 2026, up 0.5% on a year earlier.
What is Coleridge Medical Centre's CQC rating?
Good overall, published in June 2023.
How many GPs does Coleridge Medical Centre have?
7.3 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,199 patients per GP against 2,171 across England.
Are appointments at Coleridge Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Coleridge Medical Centre's phone number?
01404 814447.